Housekeeping Manager

The Funny Lion; Puerto Princesa; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

The Funny Lion is seeking a seasoned Housekeeping Manager to lead the housekeeping department in delivering exceptional guest experiences. You will plan, organize, and oversee daily operations across guest rooms, public areas, and laundry, ensuring the highest standards of cleanliness and service while adhering to brand guidelines.

You will supervise staffing, scheduling, training, coaching, and development of the housekeeping team, with a focus on efficiency, inventory control, and cost

Qualifications

• Bachelor’s degree in any field.
• 3-5 years of progressive experience in housekeeping management, preferably in hotel/resort.
• Strong understanding of financial statements, budgeting, labor costs, and operational controls.
• Proven leadership and people management skills with the ability to motivate and develop team members.
• Ability to balance guest satisfaction with operational and financial objectives.
• Excellent management, leadership, organizational, interpersonal, and communication skills.
• Willingness to work a flexible schedule, including evenings, weekends and holidays.
• Strong knowledge and experience in inventory control, linen management, and labor cost control.

Responsibilities

• Plan, organize, and oversee the overall operations of the Housekeeping Department.
• Staffing, scheduling, training, coaching, and developing the Housekeeping team.
• Ensure the highest standards of cleanliness, service quality, and guest satisfaction.
• Ensure compliance with established guidelines and standards while delivering guest experiences.

Skills

Housekeeping operations

People management

Laundry operations

Customer service

English proficiency

Microsoft Office

Organizational skills

Problem solving

Education

Bachelor’s degree

Tools

MS Office

Job description

The Housekeeping Manager contributes to company’s success by planning, organizing, and overseeing the overall operations of the Housekeeping Department, ensuring the highest standards of cleanliness, service quality, and guest satisfaction. The position ensures compliance with established guidelines and standards while delivering one-of-a-kind guest experiences. The role is also responsible for staffing, scheduling, training, coaching, and developing the Housekeeping team.

Working Knowledge and Skills

• Strong knowledge and experience in housekeeping operations, including guest rooms, public areas, and laundry services.

• Proven experience in managing housekeeping personnel, processes, and daily operations.

• Knowledge and practical experience in laundry operations and linen management.

• Strong customer service skills, including handling guest requests and resolving complaints professionally.

• Good command of written and spoken English.

• Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.

• Strong organizational, problem-solving, and decision-making skills.

Qualifications and Experience

1. Bachelor’s degree in any field from a reputable college or university.

2. At least 3-5 years of progressive experience in housekeeping management, preferably in a hotel, resort, or related hospitality environment.

3. Strong understanding of financial statements, budgeting, labor costs, and operational controls.

4. Proven leadership and people management skills, with the ability to motivate, coach, and develop team members.

5. Ability to develop and maintain effective operating and control processes to maximize operational efficiency while ensuring established guest satisfaction standards are consistently met.

6. Ability to balance guest satisfaction with the company’s operational and financial objectives.

7. Excellent management, leadership, organizational, interpersonal, and communication skills.

8. Willingness to work on a flexible schedule, including evenings, weekends, and holidays.

9. Strong knowledge and experience in inventory control, linen management, and labor cost control.