Front Office Manager

InterContinental Hotels Group; Pasig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Room discounts

Comprehensive training programs

Full uniform

Job summary

A leading hospitality company in the Philippines is seeking a Front Office Manager to oversee exceptional guest experiences. Your responsibilities include managing the front office team, resolving complaints, and ensuring operational excellence. The ideal candidate holds a Bachelor's degree in Hotel Management or Business Administration and has at least 3 years of management experience in the front office or guest services. This position offers a competitive salary and benefits designed to foster a supportive work environment.

Qualifications

• 3 years of Front Office/Guest Service experience including management experience.
• Bachelor’s degree or higher education qualification in related field.
• Must speak fluent English.

Responsibilities

• Manage and coach the front office team to deliver memorable guest experiences.
• Engage with guests to build personal relationships and remedy complaints.
• Conduct regular front office inspections to ensure excellent first impressions.
• Help prepare budgets and drive revenue through up-selling.
• Train team members on PBX procedures and lead during emergencies.

Skills

Guest experience management

Team coaching

Complaint resolution

Fluent English

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

Front Office Manager

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

Day‑to‑Day Responsibilities

• Managing and coaching the front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk‑ins and up‑selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms and managing a team of front desk employees across several specialisms

What We Need From You

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever‑growing global family.

Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We'll never know unless you hit the ’Apply’ button. Start your journey with us today.