Hotel Sales Supervisor

Field Outsource Asia Inc.,; Manila; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading hospitality management company is seeking a Sales Supervisor to oversee Guest Services operations while driving room sales through Online Travel Agencies (OTAs). This role involves managing daily front office activities, handling guest concerns, and developing corporate accounts. Candidates should hold a Bachelor’s degree and have at least 2-3 years of supervisory experience in hotel sales or front office operations. Strong leadership and negotiation skills are essential. The position requires flexibility to work weekends and holidays.

Qualifications

• Minimum of 2-3 years supervisory experience in hotel sales or front office operations.
• Strong knowledge of OTA platforms and corporate sales management.
• Willing to work flexible schedules, including weekends and holidays.

Responsibilities

• Supervise daily Front Office and Guest Services activities.
• Manage and update OTA platforms for rates and availability.
• Conduct sales calls and client presentations.

Skills

Leadership skills

Negotiation skills

Communication skills

Revenue analysis

Knowledge of OTA platforms

Education

Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or related field

Job description

The Sales Supervisor is responsible for overseeing daily Guest Services operations while driving room sales performance through Online Travel Agencies (OTAs) and corporate accounts. This role ensures revenue growth, operational efficiency, and excellent guest experience.

Key Responsibilities

Guest Services Operations

• Supervise daily Front Office and Guest Services activities.
• Ensure efficient check-in and check-out procedures.
• Monitor room availability, occupancy, and booking accuracy.
• Handle guest concerns and ensure service recovery when needed.
• Train and guide Guest Services staff to maintain high service standards.

Room Sales & Revenue Generation

• Manage and update OTA platforms (rates, availability, promotions).
• Monitor online performance and booking trends.
• Develop and maintain corporate accounts.
• Conduct sales calls and client presentations.
• Prepare sales performance reports and recommend revenue strategies.
• Assist in planning promotional campaigns to increase occupancy.

Qualifications

• Bachelors Degree in Hospitality Management, Business Administration, Marketing, or related field.
• Minimum of 23 years supervisory experience in hotel sales or front office operations.
• Strong knowledge of OTA platforms and corporate sales management.
• Experience in occupancy monitoring and revenue analysis.
• Strong leadership, negotiation, and communication skills.
• Results-oriented with strong personality and professional work behavior.
• Willing to work flexible schedules, including weekends and holidays.