Hotel & Resort Operations Leader

Vista Mar Beach Resort & Country Club Inc.; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Sotogrande Hotel & Resorts is seeking a Hotel Manager to oversee the daily operations of a lodging facility, ensuring high guest satisfaction, profitability, and compliance with safety and brand standards.

The role requires leading multiple departments, managing budgets, and maintaining service excellence, with relocation to other properties as needed. Candidates should have hospitality management education or equivalent experience and strong leadership and communication skills.

Qualifications

• Bachelor's degree in hospitality management, business administration, or related field preferred.
• 2 to 5+ years of supervisory or managerial experience in hospitality.
• Strong leadership, financial acumen, problem-solving, multi-tasking, and clear verbal/written communication.
• Familiarity with hotel property management systems (Ezee Absolute) and standard office software.
• Willing to relocate to other hotel properties.

Responsibilities

• Direct and coordinate front office, housekeeping, food and beverage, maintenance, and security departments.
• Monitor revenue, prepare and control budgets, manage expenses, and analyze financial reports to maximize profitability.
• Hire, train, schedule, supervise, and evaluate staff members while fostering a positive work culture.
• Welcome guests, handle VIPs, and resolve escalated service complaints or recovery issues.
• Coordinate local marketing initiatives, manage corporate bookings, and work to boost occupancy rates.
• Ensure the property complies with local licensing laws, health regulations, building security, and fire safety codes.

Skills

Leadership

Financial acumen

Problem-solving

Multi-tasking

Verbal/written communication

Education

Bachelor's degree in hospitality management or business administration

Tools

Ezee Absolute

Office software

Job description

Sotogrande Hotel & Resorts is seeking a Hotel Manager to oversee the daily operations of a lodging facility, ensuring high guest satisfaction, profitability, and compliance with safety and brand standards.

The role requires leading multiple departments, managing budgets, and maintaining service excellence, with relocation to other properties as needed. Candidates should have hospitality management education or equivalent experience and strong leadership and communication skills.