Hotel Operations Manager: Elevate Guest Experience & Profitability

Vista Mar Beach Resort & Country Club Inc.; Subic; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Sotogrande Hotel & Resorts is seeking a Hotel Manager to oversee daily operations across front office, housekeeping, F&B, maintenance, and security, ensuring guest satisfaction and profitability.

You will lead staff, monitor budgets, and ensure compliance with health, licensing, and safety standards, while driving occupancy and service excellence. Willingness to relocate to different properties is required.

Qualifications

• Bachelor's degree preferred, or promoted from within/vocational training.
• 2–5+ years of supervisory or managerial experience in hospitality.
• Strong leadership and financial acumen; problem-solving and multitasking.
• Familiarity with hotel property management systems (Ezee Absolute) and standard office software.
• Willing to relocate to other hotel properties.

Responsibilities

• Direct and coordinate front office, housekeeping, food and beverage, maintenance, and security departments.
• Monitor revenue, prepare and control budgets, manage expenses, and analyze financial reports to maximize profitability.
• Hire, train, schedule, supervise, and evaluate staff while fostering a positive work culture.
• Welcome guests, handle VIPs, and resolve escalated service complaints.
• Coordinate local marketing initiatives, manage corporate bookings, and work to boost occupancy rates.
• Ensure the property complies with local licensing laws, health regulations, building security, and fire safety codes.

Skills

Leadership

Financial acumen

Problem solving

Multi-tasking

Verbal and written communication

Education

Bachelor's degree in hospitality management/business administration/related field

Tools

Ezee Absolute

Job description

Sotogrande Hotel & Resorts is seeking a Hotel Manager to oversee daily operations across front office, housekeeping, F&B, maintenance, and security, ensuring guest satisfaction and profitability.

You will lead staff, monitor budgets, and ensure compliance with health, licensing, and safety standards, while driving occupancy and service excellence. Willingness to relocate to different properties is required.