Hotel Reservations Specialist — Onsite CSR with Training

Hammerjack Pty Ltd; Philippines; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Performance incentives and bonuses

Up to ₱26,000 monthly basic salary

Job summary

Hammerjack Pty Ltd is seeking a Customer Service Representative for hotel reservation accounts in Quezon City. This onsite role offers paid training from Day 1 and a salary of up to ₱26,000 per month. No prior BPO experience is required, and shift work is expected.

Responsibilities include assisting customers with bookings, checking availability and policies, handling inquiries, and maintaining high service standards to meet targets.

Qualifications

• No BPO or call center experience required
• High School graduate or equivalent
• Willing to work onsite and on shifting schedules

Responsibilities

• Assist customers with hotel bookings, cancellations, and modifications
• Check room availability, rates, and hotel policies
• Handle customer inquiries and resolve concerns
• Provide excellent customer service
• Meet quality and productivity targets

Skills

Good English communication skills

Basic computer skills

Education

High School or Senior High School graduate

Job description

Hammerjack Pty Ltd is seeking a Customer Service Representative for hotel reservation accounts in Quezon City. This onsite role offers paid training from Day 1 and a salary of up to ₱26,000 per month. No prior BPO experience is required, and shift work is expected.

Responsibilities include assisting customers with bookings, checking availability and policies, handling inquiries, and maintaining high service standards to meet targets.