Hotel Reservations & Guest Services Specialist

Solaire Resort; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Solaire Resort in Metro Manila seeks a Reservations Specialist to handle room and restaurant bookings across emails, phone, and central systems. You will manage inquiries, confirm details, and coordinate with sales and other departments to optimize occupancy.

The ideal candidate has experience in reservations or call center roles, excellent English, and strong communication and organizational skills to maintain accurate records and deliver outstanding guest service.

Qualifications

• Experience in reservations or call center roles is advantageous.
• Knowledge of hotel facilities and services.
• Initiative, organized and detail-oriented; excellent communication and interpersonal skills.
• Good command of both written and spoken English; knowledge of another foreign language is an advantage.

Responsibilities

• Process room and restaurant reservations through emails, telephone, or central reservation systems.
• Handle cancellations and modifications promptly and accurately.
• Track room availabilities and assist in revenue and occupancy forecasting.
• Prepare expected arrival lists and assist in pre-registrations activities.
• Handle daily correspondence and respond to inquiries promptly.
• Maintain knowledge of reservation procedures and departmental standards.
• Coordinate wake up call requirements with hotel departments.
• Familiarize yourself with PABX and hotel systems/applications.
• Provide accurate information about hotel facilities, F&B outlets, and events to guests.
• Possess knowledge of room types, locations, layouts, rates, packages, and promotions.

Skills

Customer service

Communication skills

English fluent

Attention to detail

Tools

Reservation systems

Job description

Solaire Resort in Metro Manila seeks a Reservations Specialist to handle room and restaurant bookings across emails, phone, and central systems. You will manage inquiries, confirm details, and coordinate with sales and other departments to optimize occupancy.

The ideal candidate has experience in reservations or call center roles, excellent English, and strong communication and organizational skills to maintain accurate records and deliver outstanding guest service.