Hotel Reservations Agent (Philippines, Remote)

GrowthAssistant, LLC; Philippines; Remote; PHP 2,038,000 - 2,675,000; Full time

Benefits offered by this job

Fully Remote

Health Coverage (HMO) after 90 days

7 Paid Holidays and up to 6 PTO days

Parental leave after 1 year

Anniversary bonus ($100 at 1 year; $0?

Referral bonus: $300 per hire; $500 if

Job summary

GrowthAssistant, LLC is seeking a Hotel Reservations Agent to virtually welcome hotel guests and guide them through check-in using video kiosks. You will work with Opera Cloud and SkyTouch PMS, handling reservations, guest identity verification, and stay details.

This overnight remote role demands hospitality instincts, clear communication, and reliability. You will document interactions, follow property workflows, and provide feedback to improve product functionality for a guest-facing service.

Qualifications

• 1–3+ years in hospitality or equivalent live customer-facing support.
• Familiar with hotel PMS; Opera Cloud or SkyTouch preferred.
• Experience handling guest check-ins and reservations lookup.
• Strong verbal communication with guest-friendly tone.
• Ability to stay calm and solution-oriented in live interactions.
• High reliability and attendance for overnight coverage.
• Comfort working independently in a structured environment.
• Comfort working overnight US Eastern hours (8/9pm–7am ET).

Responsibilities

• Virtual Guest Check-In via video kiosk platform.
• PMS Navigation to locate reservations and verify guest identity.
• Follow property-specific workflows as program rolls out.
• Communicate with guests professionally and answer arrival questions.
• Escalate urgent issues to on-site staff and product teams.
• Document guest interactions and exceptions in company systems.
• Maintain privacy, identity verification, and compliance standards.
• Provide structured product feedback to improve workflows.

Skills

Hospitality/live support

PMS familiarity

Check-in workflow

Verbal communication

Composure

Reliability

Independence

Overnight schedule (US Eastern)

Tools

Opera Cloud

SkyTouch

Choice Advantage

Job description

GrowthAssistant connects top marketing and operations talent with fast-growing companies that depend on great execution to scale. Founded in 2021 and named by Forbes as one of the best startups to work at, we're a permanently remote team that runs on integrity, proactive candor, and a bias toward action — and we prioritize the human experience in everything we do. We hire for skill and for heart, and we invest in our people for the long haul.

The Opportunity

We're hiring a Hotel Reservations Agent for a leading hospitality technology company — virtually welcoming hotel guests and guiding them through check-in over a video kiosk platform, using hotel Property Management Systems (PMS) such as Opera Cloud and SkyTouch. This is an overnight role on US Eastern hours (approx. 8/9pm–7am ET) for someone who brings real hospitality instincts to a live, guest-facing job.

What Your Day-to-Day Will Look Like

• Virtual Guest Check-In: Assist hotel guests with check-in through a video kiosk platform (an audio-first experience, with guest video visible for ID verification).
• PMS Navigation: Work in supported PMS platforms (initially Opera Cloud and SkyTouch / Choice Advantage) to locate reservations, verify guest identity, confirm stay details, and complete standard check-in procedures.
• Property-Specific Workflows: Follow structured, property-specific workflows across a small number of hotels as the program rolls out.
• Guest Communication: Communicate with clear, polished, hospitality-grade professionalism while representing the hotel brand, and answer basic arrival questions (room access, amenities, policies).
• Escalation & Flagging: Escalate urgent guest issues to on-site property staff and technical or workflow issues to the product and engineering teams, and flag unusual or sensitive situations such as safety concerns or compliance risks.
• Documentation: Accurately document guest interactions and exceptions in the company's systems.
• Privacy & Compliance: Maintain strict adherence to privacy, identity verification, and compliance standards.
• Product Feedback: Share structured feedback to help improve workflows and product functionality as they evolve.

What You Bring

• Hospitality or Live Support Experience: 1–3+ years in hospitality (front desk, guest services, reservations) or equivalent live customer-facing support.
• PMS Familiarity: Familiarity with hotel Property Management Systems; Opera Cloud or SkyTouch experience strongly preferred.
• Check-In Workflow Experience: Experience handling guest check-ins and reservation lookups.
• Verbal Communication: Strong verbal communication with a polished, guest-friendly tone.
• Composure: Ability to stay calm, professional, and solution-oriented during live guest interactions.
• Reliability: High reliability and attendance consistency, which is critical for overnight coverage.
• Independence: Comfort working independently in a structured, process-driven environment.
• Schedule & Setup: Comfort working overnight US Eastern hours (approx. 8/9pm–7am ET), with a strong internet connection and a quiet, professional remote workspace.

Bonus Points if:

• You have worked night audit shifts or overnight hotel operations.
• You have supported multiple hotel properties or brands.
• You have remote or video-based customer service experience.
• You have exposure to hospitality compliance or safety-sensitive situations.
• You have contributed feedback to product or operational improvement initiatives.
• You speak Spanish or another common hospitality language.

What We Offer

At GrowthAssistant, you aren't just joining a company; you're joining a movement to redefine how the world's best brands scale. We believe that the right talent, placed in the right role, changes everything — and that starts with how we take care of you.

We support your life inside and outside of work with a comprehensive benefits package:

• Fully Remote: 100% Remote work environment, never fight traffic again
• Health Coverage: HMO (depending on location) after 90 days of service
• Time to Recharge: 7 Paid Holidays and up to 6 PTO days per year
• Family First: Parental leave after 1 year of service

We offer additional incentives for go-getters and proven performers!

• Anniversary bonus ($100 at 1 year; $200 at 2 years)
• Earn a $300 referral bonus for each candidate you refer who is successfully hired, and $500 when you help us identify and close a new opportunity with your client

Your Application Roadmap

You've applied, now let's get to work. Here's the play-by-play:

• Step 1 Resume Screening: Our hiring team reviews your experience to see how your unique skills align with our high-growth roles.
• Step 2 Recruiter Interview: If we believe we have a great client match, we'll reach out to schedule a human-to-human chat to discuss your career goals, experience, and what makes you tick.
• Step 3 Online Assessment: This is your chance to shine! You'll complete a role-specific test, a personality assessment, and your official GA Profile Form so we can represent you.
• Step 4 Match Interview: You'll meet with one of our Senior Leaders for a deep-dive validation to ensure we're matching you with the right opportunity. This is your moment to bring your A-game and really shine — it's the final step for many of our roles!

Depending on the client, there are sometimes 2 additional steps:

• Step 5 15-min Prep Call: We've got your back. Before the final round, your Recruiter will hop on a quick call to coach you, share insider tips, and ensure you're 100% ready.
• Step 6 Client Interview: You'll meet the client to discuss how you'll help them scale and succeed. Bring your metrics and be on your A-game — this is your last chance to make a great first impression!

Join our 100% remote global team today, and grow with GrowthAssistant!

GrowthAssistant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business need.