Remote Overnight Hotel Front Desk Agent

GrowthAssistant, LLC; Philippines; A distancia; PHP 1.890.000 - 2.647.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote: 100% remote work

Health Coverage

Time to Recharge: 7 holidays + 6 PTO

Parental leave after 1 year

Descripción de la vacante

GrowthAssistant seeks a Virtual Hotel Front Desk Agent to welcome guests via a video kiosk, handle check-ins, and navigate PMS platforms like Opera Cloud and SkyTouch. This overnight, US Eastern hours role emphasizes hospitality instincts, professional communication, and reliable performance in a remote setup.

Ideal candidates bring 1-3+ years in hospitality or live support, expertise with Opera Cloud or SkyTouch, and the ability to work independently while maintaining high service standards and

Formación

• 1-3+ years in hospitality front desk or guest services
• Experience with hotel PMS like Opera Cloud or SkyTouch preferred
• Experience handling guest check-ins and reservations lookups
• Strong verbal communication with a guest-friendly tone
• Ability to stay calm and professional during live interactions

Responsabilidades

• Assist hotel guests with check-in through a video kiosk platform
• Navigate PMS to locate reservations and verify guest details
• Follow property workflows across a small number of hotels
• Communicate clearly and answer basic arrival questions
• Escalate urgent issues to on-site staff or product teams
• Document guest interactions accurately in company systems
• Maintain privacy, identity verification, and compliance standards
• Provide constructive feedback to improve workflows and product features

Conocimientos

Hospitality experience

Live support

PMS familiarity

Check-in workflow

Verbal communication

Calm under pressure

Reliability

Independence

Overnight schedule

Herramientas

Opera Cloud

SkyTouch

Descripción del empleo

GrowthAssistant seeks a Virtual Hotel Front Desk Agent to welcome guests via a video kiosk, handle check-ins, and navigate PMS platforms like Opera Cloud and SkyTouch. This overnight, US Eastern hours role emphasizes hospitality instincts, professional communication, and reliable performance in a remote setup.

Ideal candidates bring 1-3+ years in hospitality or live support, expertise with Opera Cloud or SkyTouch, and the ability to work independently while maintaining high service standards and