Hotel Reservation Agent - Newbie Friendly | Mandaluyong

Metacom Careers; Metro Manila; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Job summary

Metacom Careers is seeking a Hotel Reservations Representative for a voice-based account. No prior hotel or call center experience is required, with paid training provided to help you learn reservations systems and processes.

This onsite role offers a shifting schedule and a full-time employment path for college graduates. You will handle inbound calls, assist with bookings, provide pricing and availability details, and process changes or cancellations while maintaining high service standards.

Qualifications

• College graduate with no required prior experience.
• Experience in BPO or hotel reservations is a plus but not required.
• Strong verbal and written English communication skills.
• Basic computer and typing skills.
• Detail-oriented with good listening abilities.
• Willing to work onsite on a shifting schedule.

Responsibilities

• Answer inbound customer calls and respond to hotel reservation inquiries.
• Assist customers with room bookings and reservations.
• Provide accurate information about room types, rates, availability, and hotel services.
• Process booking changes, cancellations, and other reservation requests.
• Assist customers with payment and booking-related concerns.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex concerns when needed.

Skills

English communication

Typing speed

Attention to detail

Customer service mindset

Learning reservation systems

Education

College Graduate

Job description

Metacom Careers is hiring a Hotel Reservations Representative for a voice-based hotel reservations account. If you're a college graduate looking for your first BPO opportunity, you may be wondering how you'll handle customer calls, hotel bookings, and reservation concerns without prior experience. The good news: no call center or hotel reservations experience is required, and paid training is provided.

When You're Ready for a Fresh Start

Starting In a Hotel Reservations Account Can Feel Challenging, Especially When Customers Expect Quick And Accurate Assistance With Their Bookings. You May Be Asking Yourself

What If I Don't Have BPO Or Hotel Experience

Can I really learn how to handle reservations and booking concerns

What if a customer needs to change or cancel a reservation

Will I be trained before handling actual customer calls

You don't need to have everything figured out before you apply. With structured paid training, coaching, and hands-on learning, you can build your confidence and develop the skills needed to succeed as a Hotel Reservations Representative.

Job Details

• Position: Hotel Reservations Representative
• Account Type: Voice / Hotel Reservations
• Work Setup: Onsite
• Schedule: Shifting Schedule
• Employment Type: Full-Time
• Experience: No Experience Required (Related Experience a Plus)
• Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to hotel reservation inquiries
• Assist customers with room bookings and reservations
• Provide accurate information about room types, rates, availability, and hotel services
• Process booking changes, cancellations, and other reservation requests
• Assist customers with payment and booking-related concerns
• Resolve customer concerns professionally and efficiently
• Document customer interactions accurately in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex concerns when needed

Qualifications

• College Graduate
• No call center or hotel reservations experience needed - BPO/customer service background a plus
• Good English communication skills
• Basic computer and typing skills
• Good attention to detail
• Customer-first attitude and good listening skills
• Comfortable learning reservation systems and processes
• Willing to work onsite on a shifting schedule

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers

• No experience needed - a beginner-friendly entry point into BPO
• Paid, structured training before handling live customer calls
• Build confidence in customer communication and problem-solving
• Develop skills in hotel reservations and customer service
• Gain real-world experience in the travel and hospitality industry
• Clear path to Senior Associate, QA, Trainer, or Team Lead roles