Health Care Associate - No exp needed | Marikina

Metacom Careers; Metro Manila; Presencial; PHP 167 000 - 279 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HMO from Day 1

Paid training

Paid leave credits

13th Month Pay

Government-mandated benefits

Employee recognition programs

Resumo da oferta

Metacom Careers in the Philippines is hiring a Hotel Reservations Representative for a voice-based account. This role starts with paid, structured training and no prior hotel or call center experience is required, making it ideal for college graduates seeking their first BPO opportunity.

You will handle hotel bookings, respond to inquiries, and learn reservation systems onsite on shifting schedules. Strong English communication and attention to detail will help you succeed and grow within a

Qualificações

• College Graduate required; no prior experience necessary.
• Good English communication skills and basic computer typing.
• Willing to work onsite on shifting schedule.

Responsabilidades

• Answer inbound customer calls and respond to hotel reservation inquiries.
• Assist customers with room bookings and reservations.
• Provide accurate information about room types, rates, availability, and hotel services.
• Process booking changes, cancellations, and other reservation requests; assist customers with payment and booking-related concerns.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately in the CRM.
• Meet quality, handle time, and productivity targets.
• Escalate complex concerns when needed.

Conhecimentos

English communication

Typing

Attention to detail

Customer-first attitude

Active listening

Reservation systems

Onsite work

Formação académica

College Graduate

Descrição da oferta de emprego

Metacom Careers is hiring a Hotel Reservations Representative for a voice-based hotel reservations account.

If You're a College Graduate Looking For Your First BPO Opportunity, You May Be Wondering How You'll Handle Customer Calls, Hotel Bookings, And Reservation Concerns Without Prior Experience. The Good News

no call center or hotel reservations experience is required , and paid training is provided.

When You're Ready for a Fresh Start

Starting In a Hotel Reservations Account Can Feel Challenging, Especially When Customers Expect Quick And Accurate Assistance With Their Bookings. You May Be Asking Yourself

What If I Don't Have BPO Or Hotel Experience

Can I really learn how to handle reservations and booking concerns

What if a customer needs to change or cancel a reservation

Will I be trained before handling actual customer calls

You don't need to have everything figured out before you apply. With

structured paid training, coaching, and hands-on learning , you can build your confidence and develop the skills needed to succeed as a Hotel Reservations Representative.

Job Details

Position: Hotel Reservations Representative

Account Type: Voice / Hotel Reservations

Work Setup: Onsite

Schedule: Shifting Schedule

Employment Type: Full-Time

Experience: No Experience Required (Related Experience a Plus)

Education: College Graduate

Responsibilities

• Answer inbound customer calls and respond to hotel reservation inquiries
• Assist customers with room bookings and reservations
• Provide accurate information about room types, rates, availability, and hotel services
• Process booking changes, cancellations, and other reservation requestsAssist customers with payment and booking-related concerns
• Resolve customer concerns professionally and efficiently
• Document customer interactions accurately in the CRM
• Meet quality, handle time, and productivity targets
• Escalate complex concerns when needed

Qualifications

• College Graduate
• No call center or hotel reservations experience needed — BPO/customer service background a plus
• Good English communication skills
• Basic computer and typing skills
• Good attention to detail
• Customer-first attitude and good listening skills
• Comfortable learning reservation systems and processes
• Willing to work onsite on a shifting schedule

Benefits

• HMO from Day 1
• Paid training
• Paid leave credits
• 13th Month Pay
• Government-mandated benefits
• Employee recognition programs

Why Join Metacom Careers

• No experience needed — a beginner-friendly entry point into BPO
• Paid, structured training before handling live customer calls
• Build confidence in customer communication and problem-solving
• Develop skills in hotel reservations and customer serviceGain real-world experience in the travel and hospitality industry
• Clear path to Senior Associate, QA, Trainer, or Team Lead roles