Guest Services Coordinator – 24/7 Instant Service Center

Ihg, L.C.; Philippines; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Ihg, L.c. is seeking a Coordinator for the Instant Service Center in the Philippines. The role handles daily reservations tasks, customer inquiries, and coordination with partner hotels within a hybrid work setup.

Qualified candidates have a Bachelor’s degree in a related field and at least 1 year in hospitality customer service or reservations, with proficiency in English and common reservation systems. Flexibility for graveyard shifts is required.

Qualifications

• Bachelor’s degree in Hotel Management, Business, Education, or related field.
• At least 1 year in customer service or reservations in hospitality or service industries.
• Strong English communication, both verbal and written.
• Experience with Opera or reservation systems is a plus.
• Willingness to work graveyard shifts and 24/7 operations.

Responsibilities

• Handle daily transactional tasks: mailbox management, phone support, processing individual reservations, and group lists.
• Process group and sales block rooming lists and VCC entries using corporate systems.
• Initiate outbound contact to address questions and clarify reservation details.
• Escalate complex tasks to management in a timely manner.
• Collaborate cross-functionally with internal teams and partner hotels.
• Identify and report system or tool issues to minimize service disruption.
• Document call details and successful follow-up actions; communicate operational concerns to leaders.
• Support continuous operational efficiency through teamwork and special projects.

Skills

Clear communication

Customer service

English proficiency

Adaptability

Multi-tasking

Team collaboration

Attention to detail

Education

Bachelor’s degree in Hotel Management, Business, Education, or related field

Tools

Opera PMS

Reservation systems

MS Office

Job description

Ihg, L.c. is seeking a Coordinator for the Instant Service Center in the Philippines. The role handles daily reservations tasks, customer inquiries, and coordination with partner hotels within a hybrid work setup.

Qualified candidates have a Bachelor’s degree in a related field and at least 1 year in hospitality customer service or reservations, with proficiency in English and common reservation systems. Flexibility for graveyard shifts is required.