Hotel Operations Supervisor

JNMS Human Resource Management Services; Tarlac City; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Commission

Free Meals

Parking Space

Sleeping Quarters

Government Mandated Benefits

Job summary

A leading human resource management company in Tarlac City is seeking a Hotel Operations Supervisor to manage daily resort operations, ensuring high standards of service and customer satisfaction. Candidates must have a Bachelor’s degree in Hospitality Management, with 3-5 years of relevant experience. Strong leadership, excellent customer service abilities, and attention to detail are essential. Benefits include on-site accommodations. This is a full-time role with mandatory compliance to various service standards.

Qualifications

• 3-5 years of experience in hotel operations or a similar role.
• Knowledge of resort operations and safety regulations.
• Ability to monitor staff attendance and work performance.

Responsibilities

• Supervise daily resort and hotel operations ensuring high service standards.
• Ensure compliance with operating procedures and company policies.
• Conduct regular inspections of the facilities and rooms.

Skills

Excellent customer service

Communication skills

Strong leadership

Interpersonal abilities

Customer relationship management

Problem-solving skills

Attention to detail

Education

Bachelor’s degree in Hospitality Management

Job description

On-site - Tarlac 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission

Government Mandated Benefits

Free Meals, Parking Space, Sleeping Quarters

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Key Responsibilities

• Supervise daily resort and hotel operations across front office, housekeeping, maintenance, and guest services to ensure a high standard of service and customer satisfaction.
• Ensure compliance with standard operating procedures, service standards, and company policies.
• Monitor staff attendance, work performance, and duty schedules
• Coordinate with various departments to streamline operations and enhance guest experience.
• Conduct regular inspections of rooms, facilities, and common areas to ensure cleanliness, safety, and readiness.
• Assist in handling guest concerns, complaints, and special requests promptly and professionally
• Support inventory control, supplies monitoring, and basic cost-control initiatives
• Prepare daily operational reports and incident logs for management review
• Function as Officer-in-Charge (OIC) when assigned by the Resort Manager

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality Management or a related field
• Experience Level: 3-5 years of experience in hotel operations or a similar role
• Skills and Competencies: Excellent customer service and communication skills
• Skills and Competencies: Strong leadership and interpersonal abilities
• Skills and Competencies: Proficient in customer relationship management
• Qualities and Traits: Detail-oriented with strong problem-solving skills
• Responsibilities and Duties: Knowledge of resort operations and safety regulations
• Work set-up: Stay-in