Hotel Operations & Revenue Support Specialist (Hybrid)

IHG Hotels & Resorts; Makati; Hybrid; PHP 558,000 - 837,000; Full time

Benefits offered by this job

Room discounts across properties

Recharge days

Volunteering days

Wellbeing program

Job summary

IHG Hotels & Resorts is seeking a detail-oriented professional to support hotel operations and global communications. The role involves triaging emails, resolving content and distribution issues, and maintaining hotel profiles across partner databases.

You will assist onboarding for senior hotel personnel, coordinate action plans for events, and produce regular reports on operations and channel distribution trends. This hybrid role blends office and remote work within a global team.

Qualifications

• Strong problem-solving and time-management skills.
• Clear, concise communication across stakeholders.
• Experience with hotel operations and content standards.

Responsibilities

• Receive and review inbound emails to address inquiries and escalate as needed.
• Research and resolve booking barriers on digital distribution channels and payment methods.
• Update hotel profiles and key personnel in databases; support onboarding for hotel personnel.
• Load action plans for hotel consultation events and coordinate onboarding progress.
• Design and distribute reports on Operations and Channel Distribution trends.

Skills

Problem solving

Time management

Communication skills

Hotel operations knowledge

Detail-oriented

Multitasking

Industry trend awareness

Tools

Excel

PowerPoint

SharePoint

Teams

Salesforce

Job description

IHG Hotels & Resorts is seeking a detail-oriented professional to support hotel operations and global communications. The role involves triaging emails, resolving content and distribution issues, and maintaining hotel profiles across partner databases.

You will assist onboarding for senior hotel personnel, coordinate action plans for events, and produce regular reports on operations and channel distribution trends. This hybrid role blends office and remote work within a global team.