Specialist, Global Corporate Accounts

Ihg, L.C.; Philippines; On-site; PHP 550,000 - 750,000; Full time

Job summary

Ihg, L.c. is seeking a Specialist, Global Corporate Accounts in the Philippines to support the Global Sales Operations by managing corporate accounts, rates, and GDS visibility across Sabre, Amadeus, Worldspan, and related tools.

The role involves cross-functional collaboration, process improvement, and generating presentations for key projects while engaging with regional teams and stakeholders in delivering corporate programs such as Corporate Gold, IHG Business Edge, and Business Advantage.

Qualifications

• Experience with corporate accounts and hotel sales operations.
• Familiarity with GDS, CRS, and channel mapping tools.
• Strong written and verbal communication skills.
• Experience in process improvement and cross-functional collaboration.

Responsibilities

• Serve as SME on corporate account management and process improvement.
• Manage and process corporate accounts for negotiated rates and programs.
• Activate rate categories and update rate descriptions for luxury and lifestyle accounts.
• Lead escalations and respond to inquiries via Global Corporate Accounts Mailbox.
• Prepare presentations and reports for key projects.

Skills

Communication skills

Problem solving

Time management

Team collaboration

Education

Associate's Degree

Tools

GDS Systems

IHG Javelin

Guest Reservation System

Sabre

Amadeus

Worldspan

Apollo/Galileo

Dhisco Application

Microsoft Excel

Job description

Specialist, Global Corporate Accounts

Company : Ihg, L.c. Job Type : Full Time Philippines JobCopilot will tailor your resume and auto-fill the application

Job Description – Specialist, Global Corporate Accounts

Description

Key Accountabilities

• Serve as a key member of the Global Sales Operations Team by serving as a subject matter expert on process improvement, as an operational representative on cross-functional initiatives, and as an expert on overarching corporate account management principles.

• Manage and process Corporate Accounts for Locally Negotiated Rates, Key Negotiated Rates, Global Sales Programs such as Corporate Gold, IHG Business Edge, and Business Advantage in IHG Javelin, Guest Reservation System, and IHG Channel Mapping Tool.

• Manage, Activate, and Modify Scope parameters for Global Sales Programs such as Corporate Gold, IHG Business Edge, Business Advantage, Affinity Programs, NSO (National Sales Office), TMC (Travel Management Companies), Airline Transport Crew, Luxury and Lifestyle Accounts, Unique Rates and packages in Guest Reservation System and IHG Javelin.

• Manage and maintain GDS viewership for corporate accounts

• Manageand process Rate Access Code in the Global Distribution Systems (such as Sabre, Amadeus, Worldspan, and Apollo/Galileo via Lanyon application), Dhisco Application, IHG Javelin, and IHG Channel Mapping Tool.

• Activate Rate Categories for Corporate Sales Programs, Special Unique Rates, and Luxury and Lifestyle at the Hotel Level.

• Update general rate description for Luxury and Lifestyle accounts at the hotel level.

• Associate rate access codes and open/restrict viewership to all brands in the GDS and Dhisco.

• Act as Team Lead (rotating weekly per shift) and handle escalations and inquiries sent directly to the Global Corporate Accounts Mailbox.

• Analyze concerns regarding GDS, GRS, Channel Mapping Tool, and Production Source via IHG Javelin.

• Participate in systems training and provide feedback on process enhancements.

• Serve as a key liaison with other cross-functional teams to assist with operationalization efforts that will continuously remove blockers for the global salesforce.

• Help lead the timely resolution of ad hoc internal and external queries from stakeholders

• Prepare effective presentations, reports, and/or general documents for key projects.

• Assist with the optimization of processes through ongoing analysis of relevant metrics and trends.

• Proactively seek new ways to improve existing processes by collaborating with regional sales operations counterparts in other regions, Global Technology contacts, and other operational support teams in order to evaluate and introduce best operational practices.

Education: Associate's Degree or an equivalent combination of education and/or experience is required.

Experience: Demonstrated proficiency and understanding in multiple disciplines/processes related to the position. Preferably has work-related experience in managing operational processes, hotel front desk and reservations, GDS, customer service, and the travel industry.

Technical Skills and Knowledge

• Enthusiasm for analyzing business trends and performance.

• Knowledge of hotel and/or sales operations (preferred but not mandatory).

• Knowledge of the Company’s infrastructure and systems (preferred but not mandatory).

• Very strong written and verbal communication skills.

• Working knowledge of Microsoft Office suite, specifically Microsoft Excel.

• Ability to work with minimal supervision.

• Ability to problem solve and think logically.

• Demonstrates strong time-management skills.

• Demonstrates understanding of Quality control and assurance guidelines.

• Demonstrates proficiency in recognizing and resolving problems or inconsistencies in transactions and workflow processes.

• Demonstrates knowledge of metrics to include:

• relationships between service level agreements.

• adherence to schedule, non-phone activities, basic principles, and metrics related to performance and efficiency.

• Demonstrates experience in executing small to mid-scale projects.

• Fundamental knowledge of IHG Javelin, Global Distribution Systems, and Guest Reservation System