Sales Operations Consultant, Global Sales Functional Operations

Ihg, L.C.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ihg, L.c. is hiring a Sales Operations Consultant for Global Sales Functional Operations in the Philippines.

The role provides administrative and technical support, managing CRM, reservation systems, and GDSs, while ensuring data accuracy and generating reports to streamline processes. The position requires at least three years in sales operations or analytics, strong Excel skills, and the ability to liaise with partners and stakeholders professionally.

Qualifications

• A diploma or an equivalent combination of education and work-related experience.
• Minimum of three years of relevant experience in sales operations/GDS, analytics, or sales enablement.
• Proven time management skills.
• Ability to interact on a professional level with business partners and key stakeholders.
• Detail-oriented with good analytical skills.
• Excellent written and verbal communication skills.
• Advanced Excel skills.
• Knowledge of IHG products, rates, and programs.
• Knowledge and experience of Sales & Reporting Systems (Salesforce, Tableau, GRS, GDSs: Sabre, Worldspan, Apollo/Galileo)

Responsibilities

• Support key stakeholders with Ad Hoc requests in line with evolving sales requirements.
• Identify internal operations gaps to enable efficiency improvements.
• Provide operational support by managing issues, discrepancies, and requests.
• Initiate and manage Rate Audits with GDS/TPI for Global Sales and rate escalations.
• Conduct test bookings and escalate defects to relevant teams.
• Act as SME and escalation point for Global Sales queries related to GRS and GDSs.
• Triages escalations and reports back to stakeholders until resolved.
• Assist in setup, build, and implementation of Global Sales programs and promotions.

Skills

Advanced Excel

Stakeholder communication

Time management

Data analysis

Sales & reporting systems

GDS knowledge

Education

Diploma

Tools

Salesforce

Tableau

GRS

Sabre

Worldspan

Apollo/Galileo

Job description

Sales Operations Consultant, Global Sales Functional Operations

Company : Ihg, L.c. Job Type : Full Time Philippines

Job Description - Sales Operations Consultant, Global Sales Functional Operations

Role Purpose

This role will provide administrative and technical support to the Global Sales Functional Operations team by managing CRM, reservation system, and GDSs. Ensuring data accuracy, generating reports, and streamlining operational processes. Assist with the implementation of sales strategies, programs, and promotions.

Key Accountabilities

• Support key stakeholders with ‘Ad Hoc’ requests in line with evolving sales requirements.
• Discover and identify internal operations gaps to allow Sales Operations Managers to achieve efficiencies as needed.
• Provide operational support through managing issues, discrepancies, and requests.
• Initiate and manage Rate Audits with the GDS/TPI (Third Party Intermediaries) for Global Sales, rate/product escalations.
• Conduct test bookings and elevate defects to appropriate internal/external support teams.
• Subject Matter Expert (SME) and point of escalation for Global Sales queries and concerns related to GRS, GDS/TPI and Rate Loading issues.
• Triages escalations through appropriate channels, monitors, and reports back to applicable stakeholders until the issue is resolved.
• Support the setup, build, and implementation of Global Sales programs and promotions

Key Skills & Experiences

Education

• A diploma or an equivalent combination of education and work-related experience.

Critical Expertise & Experience

• A minimum of three years of relevant experience or equivalent work experience in sales operations/GDS, analytics, & or sales enablement.
• Proven time management skills.
• Ability to interact on a professional level with business partners and key stakeholders
• Detail-oriented with good analytical skills.
• Excellent written and verbal Communication Skills.
• Advanced Excel Skills
• Knowledge of IHG products, rates, and programs.
• Knowledge and experience of Sales & Reporting Systems (i.e Salesforce, Tableau, GRS, GDS’s: Sabre, Worldspan, Apollo/Galielo)