Hotel Operations Support & Onboarding Specialist (Hybrid)

IHG Hotels & Resorts; Makati; Hybrid; PHP 3,771,000 - 5,154,000; Full time

Benefits offered by this job

Room discounts

Wellbeing program

Volunteer days

Job summary

IHG Hotels & Resorts is seeking a detail-oriented professional to manage inbound communications, update hotel records, and support onboarding for leadership roles across brands. The role involves cross-team coordination, data accuracy, and timely reporting.

The position requires strong problem-solving skills, excellent communications, and experience with hotel operations. It includes hybrid work with occasional on-site days and graveyard shifts to align with the Americas region.

Qualifications

• Ability to interpret available information, visualize and articulate recommendations.
• Strong drive for results with problem-solving skills.
• Clear, concise written and spoken communication.
• Experience with hotel operations knowledge and content standards.

Responsibilities

• Handle inbound emails from hotels and internal teams.
• Resolve booking barriers on digital channels.
• Update hotel profiles and key personnel records.
• Support onboarding for hotel personnel at multiple levels.
• Coordinate outbound communications campaigns as needed.
• Prepare departmental reports and present findings.

Skills

Problem solving

Attention to detail

Communication skills

Time management

Initiative

Multitasking

Customer service

Data interpretation

Tools

Microsoft 365

Salesforce

Cloud platforms

Job description

IHG Hotels & Resorts is seeking a detail-oriented professional to manage inbound communications, update hotel records, and support onboarding for leadership roles across brands. The role involves cross-team coordination, data accuracy, and timely reporting.

The position requires strong problem-solving skills, excellent communications, and experience with hotel operations. It includes hybrid work with occasional on-site days and graveyard shifts to align with the Americas region.