Hotel Online Receptionist

Dash Living Pte. Ltd.; Metro Manila; Remote; PHP 446,000 - 759,000; Full time

Benefits offered by this job

Competitive Compensation

Remote Work Setup

Regional Exposure

Career Development

Collaborative Environment

Growth Opportunities

Job summary

Dash Living Pte. Ltd. is seeking a proactive Online Receptionist to support our Singapore operations remotely from the Philippines.

You will manage the virtual front desk, assist with check-ins/check-outs, reservations, and payments, and ensure a seamless guest experience while coordinating with on-site teams. Ideal candidates have hospitality experience, solid English communication, and familiarity with PMS and payment platforms.

Qualifications

• Previous experience in hospitality or hotel operations.
• Experience in front desk, concierge, reservations, or online reception operations is advantageous.
• Familiarity with PMS (Cloudbeds) and OTA extranets is preferred.
• Excellent English communication skills (written and verbal).
• Strong customer service mindset and ability to handle inquiries professionally.

Responsibilities

• Manage virtual front desk operations and guest check-ins/outs.
• Verify reservations, IDs, and payments across platforms.
• Assist guests with self-check-in procedures and access instructions.
• Handle keycard-related concerns and Salto activations when required.
• Respond to guest inquiries promptly and professionally across channels.
• Process and verify payments using Stripe, POS, and other channels.
• Coordinate room moves and reservation changes with relevant teams.
• Escalate urgent guest requests and operational issues as needed.

Skills

Customer service mindset

English communication

Detail-oriented

Remote work readiness

Multitasking

Tools

Cloudbeds

OTA extranets

Stripe

POS systems

Job description

Dash Living is Asia Pacific’s leading manager & operator of living sector assets in Hong Kong, Singapore, Japan and Australia. In 2025, Dash Living was acquired by Rava Partners, the real estate private equity arm under Hillhouse, further strengthening its growth trajectory and regional expansion plans.

With more than 2,000 rooms currently in our portfolio, Dash creates a global accommodation community through sharing economies, tech, and unique member experiences, empowering living in a connected world. Dash Living manages assets on behalf of renowned real estate investment managers such as BlackRock, Greystar, Schroders, PGIM Real Estate, Hines, and more.

ROLE SUMMARY

We are looking for a proactive and customer-focused Online Receptionist to join our team and support our Singapore operations remotely from the Philippines.

In this role, you will be responsible for managing virtual front desk operations, assisting guests with check-ins and check-outs, handling reservations and payments, and ensuring a smooth and seamless guest experience.

You will work closely with our on-site operations team, Community Managers, and other internal departments to provide timely assistance and maintain excellent service standards.

WHAT YOU'LL DO

Virtual Front Desk & Guest Experience

Manage daily online check-in and check-out processes, ensuring a smooth and efficient guest experience.

Verify guest reservations, identification details, and payment status using Cloudbeds and other booking platforms.

Assist guests with self-check-in procedures, access instructions, and keycard-related concerns.

Manage access control requests, including Salto key activation when required.

Encourage guests to utilize self-check-in systems and available self-service resources.

Guest Support & Communication

Serve as the primary point of contact for guest inquiries through online reception channels.

Respond promptly and professionally to guest requests, concerns, and service-related issues.

Guide guests through ID verification, booking procedures, and troubleshooting of common check-in concerns.

Provide accurate information and ensure a positive guest experience throughout their stay.

Reservations & Payment Processing

Manage reservation inquiries, booking modifications, extensions, and room adjustments across multiple platforms.

Process and verify guest payments using Stripe, POS systems, and other approved payment channels.

Ensure accurate collection and documentation of hotel payments.

Maintain updated payment records, transaction logs, and reservation details.

Coordinate room moves, upgrades, and reservation changes with the relevant teams.

Operational Coordination

Monitor and respond to guest messages and booking inquiries received through Online Travel Agency (OTA) extranets.

Coordinate closely with Community Managers and on-site operations teams to resolve guest concerns.

Escalate urgent guest requests, operational issues, and emergencies to the appropriate teams.

Assist with basic OTA partner inquiries and collaborate with the Revenue and Hotel Operations teams.

Ensure accurate handovers and timely communication to support smooth daily operations.

WHAT WE'RE LOOKING FOR

Previous experience in hospitality, hotel operations, customer service, or a related field.

Experience in hotel front desk, concierge, reservations, or online reception operations is an advantage.

Familiarity with Property Management Systems (PMS) such as Cloudbeds, OTA extranets, and payment processing platforms is preferred.

Excellent English communication skills, both written and verbal.

Strong customer service mindset with the ability to handle guest inquiries professionally and efficiently.

Detail-oriented, organized, and capable of managing multiple tasks in a fast-paced environment.

Comfortable working independently in a remote setup while collaborating with cross-functional teams.

Good problem-solving skills and the ability to remain calm when handling urgent guest concerns.

Willingness to work on rotating shifts, including weekends and public holidays, based on operational requirements.

Preferably based in Metro Manila, Philippines.

WHAT WE OFFER

Competitive Compensation: Fringe benefits + extra leave entitlement.

Remote Work Setup: Work from the Philippines while supporting our Singapore operations.

Regional Exposure: Gain experience working with a growing hospitality and living sector company across Asia Pacific.

Career Development: Opportunities to enhance your skills in hospitality operations, guest experience, and property management systems.

Collaborative Environment: Work alongside a supportive and diverse team across different markets.

Growth Opportunities: Be part of a dynamic organization with opportunities for professional development as the business continues to expand.

Dash Living is a new generation of serviced living rental solutions, catering to your every need in Hong Kong and Singapore.

Whether you’re a digital nomad who is just stopping by, an expat staying in the city for a few months, or an urban professional who needs a year of hassle-free accommodation, our collection of coliving homes, serviced apartments, and hotel rooms will provide you with both flexibility and comfort for your length of stay.

Dash Living is a new generation of serviced living rental solutions, catering to your every need in Hong Kong and Singapore.

Whether you’re a digital nomad who is just stopping by, an expat staying in the city for a few months, or an urban professional who needs a year of hassle-free accommodation, our collection of coliving homes, serviced apartments, and hotel rooms will provide you with both flexibility and comfort for your length of stay.