Customer Service Representative – WFH Night Shift | Singapore Hospitality

Alta Peaks Philippines Inc.; Manila; Remote; PHP 391,000 - 413,000; Full time

Benefits offered by this job

Mandarin language

Hospitality experience

CRM tools

Job summary

Alta Peaks Philippines Inc. is hiring full-time Customer Support Agents for a Singapore-based coliving and hospitality group with 17 properties and about 1,800 rooms. You’ll be the after-hours point of contact for residents and guests, handling requests and emergencies when on-site teams are off duty.

Open shifts follow Singapore/Manila time, with ₱35,000–₱37,000 monthly salaries depending on shift. You’ll support residents via WhatsApp and the emergency hotline, log cases in the CRM, and hand

Qualifications

• At least 1 year of customer service, contact centre or hospitality/front desk experience.
• Excellent written and spoken English.
• Calm, sound judgment in urgent situations.
• Able to learn and remember detailed procedures for many locations.
• Reliable and punctual.
• Comfortable working nights for the long term.
• Stable internet with a backup connection and backup power, a quiet workspace, and a reliable computer.

Responsibilities

• Helping residents and guests through WhatsApp, the emergency hotline and the location intercom
• Solving everyday requests such as amenities, room concerns, check-in/check-out questions and lockouts based on each property's own way of doing things
• Spotting urgent issues fast and escalating them to the right Duty Manager
• Working with on-site teams through each property's group chat
• Keeping every case logged and updated in the CRM, and closing as much as you can before your shift ends
• Handing over cleanly to the next agent, so nothing falls through the cracks

Skills

Customer service

English proficiency

Calm under pressure

Attention to detail

Reliability

Night shifts

Tools

WhatsApp Business

CRM tools

Helpdesk software

Job description

We're hiring full-time Customer Support Agents for a Singapore-based coliving and hospitality group with 17 properties and about 1,800 rooms. You'll be the after-hours point of contact for residents and guests, handling requests and emergencies when on-site teams are off duty.

Open shifts (Singapore/Manila time, same timezone)

• After-Hours Shift: Monday-Saturday, 6:00 PM - 1:00 AM, ₱35,000/month

• Graveyard Shift: Tuesday-Saturday, 1:00 AM - 9:00 AM, ₱37,000/month

Shifts overlap by 15 minutes for a smooth handover, and the schedule includes Singapore public holidays.

Once you're shortlisted, we'll ask which shift you'd like. We'll try to match you with it where possible, with final placement based on coverage across the team.

What you'll do

• Helping residents and guests through WhatsApp, the emergency hotline and the location intercom

• Solving everyday requests such as amenities, room concerns, check-in/check-out questions and lockouts based on each property's own way of doing things

• Spotting urgent issues fast and escalating them to the right Duty Manager

• Working with on-site teams through each property's group chat

• Keeping every case logged and updated in the CRM, and closing as much as you can before your shift ends

• Handing over cleanly to the next agent, so nothing falls through the cracks

What we're looking for

• At least 1 year of customer service, contact centre or hospitality/front desk experience

• Excellent written and spoken English

• Calm, sound judgment in urgent situations, knowing when to fix it and when to escape

• Able to learn and remember detailed procedures for many locations

• Reliable and punctual

• Comfortable working nights for the long term

• Stable internet with a backup connection and backup power, a quiet workspace, and a reliable computer

Advantages

• Written Mandarin/Chinese (spoken is a bonus)

• Hotel, coliving or property management experience

• Experience with WhatsApp Business, helpdesk or CRM tools

Note:

We will reach out to shortlisted applicants via WhatsApp, so please ensure you have it installed and check it regularly.