Hotel Manager

Koko Global Hospitality (Philipines) Co., Ltd.; Dumaguete; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Service Charge

RM Allowance (After probation)

Telephone Allowance

Meal Allowance

Medical Allowance

Public Holiday/Annual Leave

Job summary

Koko Global Hospitality (Philipines) Co., Ltd. in Dumaguete is seeking a hotel leader to drive excellence across five key areas: operation, guest happiness, staff training, Kaizen initiatives, and issue resolution.

You will collaborate with HQ, uphold SOPs, coach staff to deliver memorable stays, and lead cost-saving and revenue-enhancing Kaizen projects while ensuring all guest concerns are resolved promptly.

Qualifications

• Experience leading hotel operations and implementing service standards.
• Ability to coordinate with HQ and implement SOPs.
• Proven track record in driving guest satisfaction.

Responsibilities

• Lead the property to ensure Perfect Operation and adherence to SOPs.
• Guide staff to create wow guest experiences and collect feedback.
• Train and evaluate staff; nominate talent.
• Plan Kaizen initiatives to improve revenue and reduce costs.
• Resolve emergencies and address guest complaints promptly.

Job description

Hotel location: Dumaguete

JOB HIGHLIGHTS:

Leader at the property with 5 key roles:

• Conduct "Perfect Operation" (Operator)

• Make Guests Happy ("Wow" Producer)

• Train&Engage Staff (Boss)

• Conduct Initiatives (Kaizen Generator)

• Solve emergency issues (Problem solver)

DUTIES & RESPONSIBILITIES:

Conduct ("Perfect Operation")

• Working closely with the operation team in the HQ to maintain and follow service standards properly

• There is no case of ignoring SOPs at a property.

• Communication with the HQ team is effective on time.

• Inspection score and task completion % are more than xxx.

Make Guest Happy ("Wow" Producer)

• Leading and guiding all staff to let them make guests happy and have "Wow" during the stay.

• Guest feedback score.

• S/he learns from a negative review to quickly fix an issue.

Train&Engage Staff (Boss)

• Conducting training and evaluations regularly to ensure that all team members are performing their jobs effectively.

• Score for boss is more than xxx.

• To nominate a "candidate" talent.

Conduct Initiatives (Kaizen Generator)

• Planning and conducting Kaizen initiatives both cost-saving and revenue-increasing with a good understanding of budget concepts (revenues, costs etc.)

• Makes an impact on revenue increase with Kaizen initiatives.

• Makes an impact on cost savings with Kaizen initiatives.

Solve emergency issues (Problem solver).

• Solving problems of emergency challenges and complaints.

• There are rare cases that the problem is escalated to PRM level.

• All complaints are taken care of and closed properly.

BENEFITS:

• Service Charge

• RM Allowance (After probation)

• Telephone Allowance

• Meal Allowance

• Medical Allowance

• Public Holiday/Annual Leave