Assistant Resident Master

Koko Global Hospitality (Philipines) Co., Ltd.; Dumaguete; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

6 working days / Week

Meal allowance

Service Charge

Statutory Benefits

Leave Benefit

Job summary

Koko Global Hospitality (Philipines) Co., Ltd. is seeking an operations leader to oversee daily Front Office, Housekeeping, and Maintenance to ensure flawless execution of SOPs and brand standards.

You will lead, train, and motivate a team, manage schedules and performance, drive guest satisfaction, handle escalated feedback, and support HQ with revenue and marketing initiatives while upholding cash handling and cleanliness standards.

Qualifications

• Minimum 4+ years in Front Office / Guest Services (Hotel/Hospitality industry).
• Supervisory experience is a strong plus.
• Proven ability to lead, prioritize tasks, and motivate both full-time and part-time staff.

Responsibilities

• Oversee daily Front Office, Housekeeping, and Maintenance operations to ensure flawless execution of SOPs and brand standards.
• Lead, train, and motivate the team, managing work schedules, performance reviews, and daily workflow to maintain high service quality.
• Drive guest satisfaction, handle escalated feedback and complaints, and enforce safety and emergency procedures.
• Utilize proven selling techniques to boost room sales and upsell services.
• Assist HQ with revenue and marketing strategies.
• Ensure strict adherence to cash handling, credit policies, grooming standards, and overall property cleanliness.

Skills

Front Office

Guest Services

Leadership

Team supervision

English communication

Job description

About the role

This is an operations leadership position overseeing daily Front Office, Housekeeping, and Maintenance operations to ensure flawless execution of standard operating procedures and brand standards.

Key responsibilities

• Oversee daily Front Office, Housekeeping, and Maintenance operations to ensure flawless execution of SOPs and brand standards

• Lead, train, and motivate the team, managing work schedules, performance reviews, and daily workflow to maintain high service quality

• Drive guest satisfaction, handle escalated feedback and complaints, and enforce safety and emergency procedures

• Utilize proven selling techniques to boost room sales and upsell services

• Assist HQ with revenue and marketing strategies

• Ensure strict adherence to cash handling, credit policies, grooming standards, and overall property cleanliness

About you

• Minimum 4+ years in Front Office / Guest Services (Hotel/Hospitality industry)

• Supervisory experience is a strong plus

• Proven ability to lead, prioritize tasks, and motivate both full-time and part-time staff

• Good command of spoken and written English

• Energetic, result-oriented, attentive to detail, with a strong service mind and positive attitude

• Able to work flexible hours and shifts as needed

Benefits

• 6 working days / Week

• Meal allowance

• Service Charge

• Statutory Benefits

• Leave Benefit