Telephone Operator

Filinvest Group; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading hospitality group is seeking a Telephone Operator for their hotel in Muntinlupa, Philippines. The operator will manage incoming calls, provide guests with essential information, assist with reservations, and handle requests with professionalism. Candidates should exhibit strong communication skills, be knowledgeable about hotel services, and maintain confidentiality. This role is an excellent opportunity to contribute to a guest-centric environment in a dynamic hospitality setting.

Qualifications

• Ability to handle incoming calls efficiently and courteously.
• Strong knowledge of hotel services and local attractions.
• Excellent communication and problem-solving skills.

Responsibilities

• Answer incoming calls promptly and courteously.
• Provide information about hotel facilities and services.
• Assist with reservations and guest inquiries.
• Transfer calls to appropriate departments as needed.
• Handle guest complaints professionally.

Job description

FILINVEST COMPANY: Quest Plus Conference Center Manila

As a Telephone Operator, you will be the first point of contact for guests calling our hotel. Your primary responsibility will be to handle incoming calls promptly and efficiently, providing information, answering inquiries, and assisting with guest requests.

Responsibilities

1. Answer incoming calls promptly and courteously, adhering to established hotel standards.
2. Provide accurate information about hotel facilities, services, and policies to callers.
3. Assist guests with making reservations, confirming bookings, and providing relevant details about their stay.
4. Transfer calls to appropriate departments or staff members as needed.
5. Take and relay messages accurately and in a timely manner.
6. Handle guest complaints and concerns professionally, escalating issues to management when necessary.
7. Maintain a comprehensive knowledge of hotel services, amenities, and local attractions to assist guests effectively.
8. Utilize hotel communication systems and software to manage calls efficiently.
9. Follow established procedures for emergency situations, including directing emergency calls to the appropriate personnel and providing assistance as needed.
10. Uphold confidentiality and discretion when handling sensitive information or guest requests.