Hotel Reservation Specialist

Recruitergrounds; Makati; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Salary package

Incentives

HMO & health benefits

Paid training

Career growth

Dynamic work environment

Job summary

Recruitergrounds in Makati invites you to join as a Hotel Reservation Specialist. You will assist guests with bookings, provide rate and amenity information, and handle reservation inquiries with a customer-first approach.

The role requires good English, attention to detail, and flexibility to work shifting schedules, weekends, and holidays. Training and opportunities for career growth are available in a dynamic travel-focused team.

Qualifications

• Senior High School graduate.
• Good to excellent English communication skills.
• Customer service or sales experience is an advantage but not required.
• Ability to navigate multiple systems and applications.
• Strong attention to detail and problem-solving skills.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Assist customers in booking, modifying, and managing hotel reservations.
• Provide information on hotel accommodations, rates, amenities, and promotions.
• Identify customer needs and recommend suitable lodging options.
• Handle customer inquiries professionally via phone and other communication channels.
• Resolve reservation-related concerns while delivering excellent customer service.
• Maintain accurate customer and booking records.
• Meet performance and quality standards while ensuring customer satisfaction.

Skills

Interpersonal communication

Customer-first mindset

Fast-paced environment

Adaptability

Positive attitude

Education

Senior High School graduate

Tools

Multiple systems & apps

Job description

Hotel Reservation Specialist

Join Our Team as a Hotel Reservation Specialist!

Are you passionate about travel and delivering exceptional customer experiences? We are looking for customer-focused professionals who can assist guests with hotel bookings, answer inquiries, and provide seamless reservation support.

Key Responsibilities

• Assist customers in booking, modifying, and managing hotel reservations.
• Provide information on hotel accommodations, rates, amenities, and promotions.
• Identify customer needs and recommend suitable lodging options.
• Handle customer inquiries professionally via phone and other communication channels.
• Resolve reservation-related concerns while delivering excellent customer service.
• Maintain accurate customer and booking records.
• Meet performance and quality standards while ensuring customer satisfaction.

Qualifications

• At least a Senior High School graduate.
• Good to excellent English communication skills.
• Customer service or sales experience is an advantage but not required.
• Ability to navigate multiple systems and applications.
• Strong attention to detail and problem-solving skills.
• Willing to work on shifting schedules, weekends, and holidays.

What We're Looking For

• Excellent interpersonal and communication skills.
• Customer-first mindset.
• Ability to work in a fast-paced environment.
• Strong adaptability and willingness to learn.
• Goal-oriented with a positive attitude.

Benefits

Competitive Salary Package
Performance-Based Incentives
HMO and Health Benefits
Paid Training
Career Growth Opportunities
Fun and Dynamic Work Environment