Hospitality Reservations Lead: Guest Experience Team Growth

MGallery Hotel Collection; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

MGallery Hotel Collection in Manila invites a detail-oriented Reservations professional to oversee daily operations of the Reservations department, ensuring exceptional guest, colleague and owner outcomes.

You will maintain up-to-date knowledge of hotel products, train team members, coordinate rate offers, and ensure accurate, personalized information for guests while supporting management directives.

Qualifications

• Minimum 1 year of experience in a similar capacity or minimum 3 years of experience in the area of guest services.
• Well-presented and professionally groomed at all times.
• Strong leadership, interpersonal and training skills.
• Good communication and customer contact skills.
• Service oriented with an eye for details.

Responsibilities

• Oversee the day-to-day operations of the Reservations department, contributing to guest, colleague and owner/investor goals.
• Be knowledgeable about the hotel's information and promotions across guestrooms, F&B outlets and services.
• Develop or conduct staff training programs for team members.
• Assist in coordinating new rate offers including rate building, operational flows, and communication of offers to hotel community.
• Ensure information provided to guests is accurate and personalized.
• Perform other duties assigned by Management.

Skills

Leadership

Interpersonal skills

Training skills

Communication skills

Customer service

Attention to detail

Professional grooming

Job description

MGallery Hotel Collection in Manila invites a detail-oriented Reservations professional to oversee daily operations of the Reservations department, ensuring exceptional guest, colleague and owner outcomes.

You will maintain up-to-date knowledge of hotel products, train team members, coordinate rate offers, and ensure accurate, personalized information for guests while supporting management directives.