Hospitality Reservation Specialist

City Garden Grand Hotel; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

City Garden Grand Hotel in Makati invites a dedicated Reservation Associate to join our guest-focused team. You will manage bookings across channels, respond to enquiries, and ensure seamless reservation processes.

In a fast-paced hospitality environment, you will collaborate with front desk and housekeeping to optimize occupancy, handle payments, and deliver outstanding service that drives guest satisfaction and revenue. Strong communication and teamwork are essential.

Qualifications

• Excellent written and verbal communication with strong grammar.
• Organized with the ability to manage multiple reservations.
• Proactive problem solving and flexible in a fast-paced setting.
• Collaborative mindset and team-oriented approach.

Responsibilities

• Process and manage guest reservations through multiple channels (phone, email, online, in-person).
• Provide information on room types, rates, facilities, and offers to guests.
• Maintain accurate reservation records in the system.
• Handle modifications, cancellations, and special requests professionally.
• Coordinate with housekeeping, front office, and concierge for smooth arrivals.
• Follow up with guests prior to arrival to confirm bookings.
• Process payments and manage deposits securely.
• Monitor availability and suggest alternatives to maximize occupancy.
• Deliver exceptional customer service and build relationships with guests and partners.

Skills

Communication

Time management

Problem solving

Team player

Job description

City Garden Grand Hotel in Makati invites a dedicated Reservation Associate to join our guest-focused team. You will manage bookings across channels, respond to enquiries, and ensure seamless reservation processes.

In a fast-paced hospitality environment, you will collaborate with front desk and housekeeping to optimize occupancy, handle payments, and deliver outstanding service that drives guest satisfaction and revenue. Strong communication and teamwork are essential.