Guest Reservations Specialist — Multichannel & Forecasting

City Garden Suites Manila; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

City Garden Suites Manila seeks a Reservations Officer/Manager to manage inquiries, confirm bookings, and coordinate with departments for guest requirements. You will maintain up-to-date account listings, build relationships with guests, and identify key accounts based on booking history.

The role includes preparing monthly forecasts, no-show reports, and tracking room allotments, with flexibility to work weekends and holidays as needed.

Qualifications

• Education in Hospitality/related field; college level or graduate.
• 1 year front office, reservations, or sales experience preferred; fresh grads welcome.
• Proficient in English and Filipino, strong communication and presentation.

Responsibilities

• Maintain product and market knowledge of hotel properties and amenities.
• Handle inquiries, confirm bookings, and coordinate with departments for requirements.
• Build guest relationships, identify top accounts, and update reservations across channels.
• Prepare monthly reservation forecasts and reports; monitor room allotments.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

English & Filipino

Education

Hospitality Management / Tourism / Business Admin degree

Tools

PMS systems

Microsoft Office

Job description

City Garden Suites Manila seeks a Reservations Officer/Manager to manage inquiries, confirm bookings, and coordinate with departments for guest requirements. You will maintain up-to-date account listings, build relationships with guests, and identify key accounts based on booking history.

The role includes preparing monthly forecasts, no-show reports, and tracking room allotments, with flexibility to work weekends and holidays as needed.