Hospitality Ops Manager: Lead Service & Efficiency

BANANA LEAF ASIAN CAFE INC.; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

BANANA LEAF ASIAN CAFE INC. in Metro Manila is seeking an experienced Operations Manager to lead day-to-day hospitality operations, ensure service excellence, and drive efficiency across the cafe.

This full-time role requires coordinating staffing, inventory, safety compliance, budgeting, and guest experiences, with a focus on training teams and maintaining quality standards. You will oversee scheduling, supplier relations, equipment upkeep, and performance reviews to support growth and

Qualifications

• 3+ years of operations management experience in hospitality or F&B.
• Knowledge of food safety and health regulations.
• Strong leadership and staff development abilities.
• Proficient budgeting and cost-control skills.
• Excellent communication and teamwork.
• Experience with POS systems and hospitality software.
• Ability to manage multiple priorities in a fast-paced cafe.
• Customer service orientation and guest experience focus.
• Shift flexibility including evenings and weekends.
• Relevant certifications in food safety or hospitality are desirable.

Responsibilities

• Oversee daily operations including staffing, scheduling, and resource allocation.
• Maintain health, safety, and sanitation standards per regulations.
• Manage inventory, ordering, and supplier relationships to optimise costs.
• Train, supervise, and mentor staff to ensure service excellence.
• Implement procedures to enhance efficiency and productivity.
• Handle customer complaints professionally and ensure satisfaction.
• Maintain financial records, prepare reports, and analyse metrics.
• Coordinate with management on budgeting and cost control.
• Manage equipment maintenance and facility upkeep.
• Conduct regular staff meetings and performance reviews.

Skills

Operations management

Leadership

Budgeting

Cost control

Food safety

Customer service

Communication

Problem solving

Tools

POS systems

Hospitality software

Inventory systems

Job description

BANANA LEAF ASIAN CAFE INC. in Metro Manila is seeking an experienced Operations Manager to lead day-to-day hospitality operations, ensure service excellence, and drive efficiency across the cafe.

This full-time role requires coordinating staffing, inventory, safety compliance, budgeting, and guest experiences, with a focus on training teams and maintaining quality standards. You will oversee scheduling, supplier relations, equipment upkeep, and performance reviews to support growth and