Hospitality Operations Manager - Short-Term Rentals

2529 Corporation; Muntinlupa; On-site; PHP 1,004,000 - 1,451,000; Full time

Benefits offered by this job

Competitive base salary + incentives

Job summary

2529 Corporation is seeking an Operations Manager to own end-to-end operations for its residential short-term rental portfolio in Metro Manila. You will oversee guest readiness, OTA performance, and guest experience while leading housekeeping, maintenance, and concierge teams.

You will also manage owner relations, drive occupancy and pricing, and ensure regulatory compliance. The role requires a degree in hospitality or related field and 3–5 years’ experience in hospitality operations with 1–2

Qualifications

• Bachelor's degree in hospitality, business administration, or related field.
• 3–5 years in hospitality operations, property management, or short-term rental management with 1–2 years in a supervisory capacity.
• Experience with OTA platforms and channel/property management systems (Hostaway, Guesty, Beds24 or similar).
• Strong revenue/yield management principles.
• Excellent people management and leadership abilities.

Responsibilities

• Oversee full operational management of all short-term rental and staycation units, ensuring consistent quality, cleanliness, and guest readiness.
• Manage OTA channel performance (Airbnb, Booking.com, Agoda, Traveloka) — listings, dynamic pricing, availability calendars, and review management.
• Lead and develop housekeeping, maintenance, and concierge teams, including scheduling, performance coaching, and standards enforcement.
• Own the guest experience lifecycle — pre-arrival communication, check-in/check-out, on-stay support, complaint resolution, and post-stay follow-up.
• Drive revenue management: occupancy optimization, seasonal pricing strategy, and monthly P&L reporting per unit/portfolio.
• Serve as the primary point of contact for property owners — unit performance updates, turnover coordination, damage/incident reporting.
• Ensure compliance with local government requirements (barangay/business permits, fire safety, sanitation) and workplace safety standards under RA 11058.
• Implement and monitor SOPs for cash handling, security deposits, and guest payment reconciliation.
• Uphold and model 2529 Corporation's core values in daily operations and team culture.

Skills

Leadership

Revenue management

OTA platforms

People management

P&L ownership

On-call/flexible

Transportation

Education

Bachelor's degree in Hospitality Management, Business Administration, or related field

Tools

Hostaway

Guesty

Beds24

Job description

2529 Corporation is seeking an Operations Manager to own end-to-end operations for its residential short-term rental portfolio in Metro Manila. You will oversee guest readiness, OTA performance, and guest experience while leading housekeeping, maintenance, and concierge teams.

You will also manage owner relations, drive occupancy and pricing, and ensure regulatory compliance. The role requires a degree in hospitality or related field and 3–5 years’ experience in hospitality operations with 1–2