Home Lending Support Specialist

JP Morgan Chase; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

JPMorgan Chase in Manila is seeking a Home Lending Assistant I to support Home Lending Advisors in delivering an outstanding customer experience for home buyers and homeowners. You will handle calls, update the loan pipeline, and help coordinate submissions with realtors and builders.

The role requires strong communication, multitasking, and a willingness to work onsite in Bonifacio Global City, aligning with US time zones. A background in mortgage knowledge or call center experience is a plus.

Qualifications

• Experience in customer service or call center is preferred.
• Ability to discuss loan terms and coordinate workflow with agents.
• Strong written and verbal communication with attention to detail.
• Willingness to work onsite in BGC and align with US time zones.

Responsibilities

• Deliver best in class customer service for inbound/outbound calls.
• Update pipeline status and communicate with customers/3rd parties.
• Discuss loan terms and coordinate scheduling with advisors.
• Maintain accurate records and communication logs in the system.
• Follow up on aged leads and missing documents; address concerns promptly.
• Coordinate submissions with realtors, builders, and processing teams.
• Coordinate marketing efforts through internal systems.

Skills

Customer service

Phone support

Interpersonal skills

Time management

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

JPMorgan Chase in Manila is seeking a Home Lending Assistant I to support Home Lending Advisors in delivering an outstanding customer experience for home buyers and homeowners. You will handle calls, update the loan pipeline, and help coordinate submissions with realtors and builders.

The role requires strong communication, multitasking, and a willingness to work onsite in Bonifacio Global City, aligning with US time zones. A background in mortgage knowledge or call center experience is a plus.