Home Lending Assistant I — Client-Focused Loan Support

Aumni; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

JPMorganChase is seeking a Home Lending Assistant I to support Home Lending Advisors in delivering exceptional customer experiences for home buyers and homeowners. You will assist with loan processing, maintain timely communication, and help coordinate submissions and closings while ensuring accurate records and high service standards.

The role requires strong interpersonal skills, on-site work in the Philippines, and adherence to lending regulations.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum 3 years in voice customer service in call center; mortgage knowledge a plus.
• Experience with mortgage processes and client communications is advantageous.

Responsibilities

• Deliver best-in-class customer service for inbound/outbound calls.
• Update pipeline status; communicate with customers and third parties.
• Discuss loan terms with customers and coordinate loan signing timelines.
• Maintain accurate system logs and communications.
• Follow up on aged leads and missing documents.
• Coordinate with Home Lending Advisors, branch, and realtors to manage submissions and closings.
• Coordinate and manage marketing through internal systems.

Skills

Customer service

Communication

Multitasking

CRM tools

Education

High school diploma

Bachelor's degree preferred

Tools

NMLS

Loan originations system

Job description

JPMorganChase is seeking a Home Lending Assistant I to support Home Lending Advisors in delivering exceptional customer experiences for home buyers and homeowners. You will assist with loan processing, maintain timely communication, and help coordinate submissions and closings while ensuring accurate records and high service standards.

The role requires strong interpersonal skills, on-site work in the Philippines, and adherence to lending regulations.