Home Electronics Tech Trainer & Support Expert

Foundever®; Tili; On-site; PHP 400,000 - 700,000; Full time

Job summary

Foundever® is seeking an Home Electronics Technical Expert to provide advanced technical guidance to support representatives handling consumer electronics inquiries. The role encompasses diagnosing complex issues, training TSRs, and maintaining an up-to-date knowledge base on appliances and home entertainment systems.

The ideal candidate holds a degree in Electronics or Electrical Engineering or a related field, with hands-on repair experience and strong communication skills to translate complex

Qualifications

• Degree or certification in Electronics, Electrical Engineering, or related field.

Responsibilities

• Assist TSRs in diagnosing and resolving complex home electronics issues.
• Handle escalated cases beyond front-line support capabilities.
• Offer deep knowledge on product specs and operations to diagnose root causes.
• Conduct regular training sessions to improve troubleshooting skills.
• Contribute to knowledge base with guides, FAQs and resolutions.
• Keep team informed about new products and software updates.

Skills

Electronics knowledge

Troubleshooting

Technical support

Communication skills

Training delivery

Product knowledge

Documentation

Education

Bachelor's degree in Electronics or Electrical Engineering

Vocational training in home electronics repair

Tools

Diagnostic equipment

Job description

Foundever® is seeking an Home Electronics Technical Expert to provide advanced technical guidance to support representatives handling consumer electronics inquiries. The role encompasses diagnosing complex issues, training TSRs, and maintaining an up-to-date knowledge base on appliances and home entertainment systems.

The ideal candidate holds a degree in Electronics or Electrical Engineering or a related field, with hands-on repair experience and strong communication skills to translate complex