Home Care Scheduler (Remote)

SmartScale360 Careers; Iloilo; Remote; PHP 446,000 - 558,000; Full time

Benefits offered by this job

10 Days PTO

Healthcare Benefits

Annual Appraisal

Career Growth Opportunities

Job summary

SmartScale360 is hiring a remote Home Care Scheduler to support U.S.-based clients by coordinating caregiver schedules, filling open shifts, and ensuring uninterrupted patient care. This fully remote role is based in the Philippines with work aligned to U.S. business hours.

You will monitor attendance, manage schedule changes, maintain accurate scheduling records, and communicate updates to caregivers, patients, clients, and internal teams. Prior healthcare scheduling experience is preferred.

Qualifications

• 1+ year of hands-on experience in healthcare scheduling or similar role.
• Experience supporting U.S. healthcare, home care, staffing, healthcare BPO, or medical accounts.
• Experience coordinating caregiver schedules, shift coverage, call-offs, replacements, or schedule changes.
• Strong spoken and written English with caregivers, patients, and clients.
• Experience using healthcare scheduling or workforce management software.
• Strong organization, multitasking, and problem-solving skills.
• Ability to work independently in a remote environment.
• U.S. home care scheduling experience is strongly preferred.
• Experience with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar platforms is an advantage.

Responsibilities

• Coordinate caregiver schedules to maintain patient coverage.
• Monitor attendance, call-offs, and schedule changes.
• Fill open shifts and coordinate caregiver replacements.
• Communicate scheduling updates with caregivers, patients, clients, and internal teams.
• Maintain accurate scheduling records and workforce data.
• Resolve scheduling conflicts and staffing issues.
• Track staffing and attendance and support daily operations.

Skills

Healthcare scheduling experience

U.S. healthcare support

Caregiver scheduling coordination

English communication

Scheduling software usage

Organization & multitasking

Remote work capability

U.S. home care scheduling experience

WellSky / AxisCare / ClearCare / CareM

Tools

WellSky

AxisCare

ClearCare

CareSmartz360

NICE

Verint

Job description

Home Care Scheduler (Remote) | PHP 45,000/month

Philippines | Permanent WFH | U.S. Business Hours

SmartScale360 is hiring a Home Care Scheduler to support our U.S.-based home care clients by managing caregiver schedules, filling open shifts, and helping ensure uninterrupted patient care.

You're a Strong Fit If You Have:

• 1+ year of hands-on experience in healthcare scheduling, home care scheduling, patient coordination, workforce management, dispatching, staffing coordination, or a similar role
• Experience supporting U.S. healthcare, home care, staffing, healthcare BPO, or medical accounts
• Experience coordinating caregiver schedules, shift coverage, call-offs, replacements, or schedule changes
• Strong spoken and written English, with confidence communicating with caregivers, patients, and clients
• Experience using healthcare scheduling or workforce management software
• Strong organization, multitasking, and problem-solving skills
• Ability to work independently in a remote environment
• U.S. home care scheduling experience is strongly preferred
• Experience with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar platforms is an advantage

What You'll Do:

• Coordinate caregiver schedules to maintain patient coverage
• Monitor attendance, call-offs, and schedule changes
• Fill open shifts and coordinate caregiver replacements
• Communicate scheduling updates with caregivers, patients, clients, and internal teams
• Maintain accurate scheduling records and workforce data
• Resolve scheduling conflicts and staffing issues
• Track staffing and attendance and support daily operations

Work-From-Home Requirements:

• Laptop/PC: Intel i5 or equivalent, with at least 8GB RAM
• Stable 100 Mbps internet connection
• Backup internet connection
• Backup device
• Backup power source

Schedule:

• U.S. business hours; final schedule will be confirmed based on client requirements
• Must be flexible to work any day of the week as needed

Compensation & Benefits:

PHP 40,000/month | 10 Days PTO | Healthcare Benefits | Annual Appraisal | Career Growth Opportunities