Staffing Coordinator / Scheduler (Hybrid)

The Boss System; Angeles; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

The Boss System is seeking a Staffing Coordinator/Scheduler to support U.S. Homecare operations from Angeles City, Pampanga. This hybrid role starts with remote work for 1–2 months and shifts to onsite/hybrid as needed, with a night shift schedule.

Responsibilities include managing caregiver schedules, matching caregivers to clients, and addressing coverage gaps. Strong English communication and WellSky proficiency are required for success.

Qualifications

• At least 1–2 years of hands‑on experience in U.S. Homecare staffing, scheduling, or operations is required.
• Strong knowledge of caregiver scheduling, caregiver-client matching, shift coverage, and staffing coordination.
• Hands‑on experience with WellSky is required; familiarity with WellSky Personal Care and/or CareInsights is highly preferred.
• Proven experience managing caregiver call‑offs, open shifts, replacements, schedule changes, and urgent staffing needs.
• Excellent verbal and written English communication skills.

Responsibilities

• Manage caregiver schedules based on client care needs, caregiver availability, location, and qualifications.
• Match qualified caregivers with clients to ensure coverage and reliability.
• Monitor daily staffing and address call-offs, open shifts, conflicts, last-minute changes, and gaps.
• Coordinate replacements and schedule adjustments to maintain continuity of care.
• Communicate schedule changes clearly with caregivers, clients, families, and care teams.

Skills

Caregiver scheduling

Caregiver-client matching

Shift coverage

Staffing coordination

Verbal and written English

Time management

Decision making

Tools

WellSky

WellSky Personal Care

CareInsights

Job description

Staffing Coordinator/ Scheduler (Hybrid)

Work Setup: Work From Home for the first 1–2 months, transitioning to Onsite/Hybrid in Angeles City, Pampanga thereafter
Work Schedule: Night Shift
Employment Type: Full-time | Independent Contractor
Key Responsibilities

• Manage and maintain caregiver schedules based on client care needs, caregiver availability, location, and required qualifications.

• Match qualified caregivers with clients to ensure appropriate and reliable coverage.

• Monitor daily staffing and proactively address call-offs, open shifts, scheduling conflicts, last-minute changes, and coverage gaps.

• Coordinate caregiver replacements and schedule adjustments to maintain continuity of care.

• Communicate clearly and promptly with caregivers, clients, families, and internal care teams regarding schedules, assignments, and changes.

• Keep caregiver and client schedules accurate and up to date in the scheduling system.

• Maintain complete and accurate documentation of staffing activities, schedule changes, and related communications.

• Identify and elevate urgent or unresolved staffing concerns while working toward timely solutions.

• Manage multiple scheduling priorities in a fast-paced environment while maintaining accuracy and strong follow-through.

Qualifications & Requirements

• At least 1–2 years of hands‑on experience in U.S. Homecare staffing, scheduling, or operations is required.

• Strong knowledge of caregiver scheduling, caregiver-client matching, shift coverage, and staffing coordination.

• Hands‑on experience with WellSky is required; familiarity with WellSky Personal Care and/or CareInsights is highly preferred.

• Proven experience managing caregiver call‑offs, open shifts, replacements, schedule changes, and urgent staffing needs.

• Excellent verbal and written English communication skills.

• Strong organizational, time‑management, and problem‑solving skills.

• High attention to detail with the ability to manage multiple schedules and priorities simultaneously.

• Strong sense of urgency, accountability, and follow‑through.

• Ability to work independently and make sound decisions in a fast-paced U.S. Homecare environment.

Computer Specifications

• Processor: Intel Core i5 (10th Generation or newer), or equivalent AMD processor

• RAM: Minimum 16 GB

• Storage: Minimum 500 GB SSD

• Operating System: Windows 10, Windows 11, or the latest two versions of macOS

• Display: Minimum resolution of 1920 × 1080 (Full HD)

• Security: Built-in or compatible firewall and endpoint security software

Headset Requirements

• Jabra Evolve2 30 UC or higher (or equivalent with built-in noise cancellation)

• Headset with microphone

• Noise-canceling microphone

• Compatible with the applicant's computer

• Ergonomic design suitable for extended use

Internet & Power Requirements

• Minimum 50 Mbps download speed

• Minimum 50 Mbps upload speed

• Reliable Fiber or Cable broadband connection

• Secondary internet connection (LTE or backup broadband) for business continuity

• Battery backup or UPS for both the computer and internet modem/routerFamiliarity with U.S. Homecare processes, caregiver scheduling practices, and client service standards.