Home-Based Customer Relations & Billing Coordinator

LE0002 DCX PH Inc.; Metro Manila; Hybrid; PHP 446,000 - 474,000; Full time

Benefits offered by this job

Permanent work-from-home setup

HMO Coverage upon regularization (Day

Internet stipend

Job summary

DCX PH Inc. in the Philippines is seeking a Home-Based Customer Relations & Billing Coordinator to support customer communication throughout restoration projects while assisting with billing coordination, invoice tracking, and documentation.

You will collaborate with customers, project managers, the Project Coordinator, and the accounting team to ensure accurate billing and timely updates. The role offers a permanent work-from-home setup and exposure to insurance/restoration claims software.

Qualifications

• Education: Bachelor's degree preferred in Business Admin, Accounting, Finance, Communications, Customer Service, or related field.
• Experience: 2-3 years in customer relations, billing coordination, accounts receivable, or related roles.
• English: strong verbal and written communication.
• Work schedule: ability to work overnight/graveyard shifts in Philippine time or US hours.
• Technical skills: proficiency with Excel, Word, and Outlook; familiarity with invoicing systems.

Responsibilities

• Maintain regular check-ins with customers and provide project progress updates.
• Prepare and send customer invoices and track outstanding payments.
• Coordinate with project managers and accounting on costs, change orders, and balances.
• Review invoices for completeness and accuracy before submission.
• Ensure billing documentation is accurate and properly coordinated.
• Collaborate with accounting and operations to support timely resolutions.

Skills

Customer-Centric Communication

Attention to Detail

Organization & Follow-Through

Problem Solving & Coordination

Accountability & Reliability

Education

Bachelor's degree

Tools

Microsoft Office Suite

Accounting software

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Number of Openings: 1 Hiring Priority: Active Hiring

We are looking for a Home-Based Customer Relations & Billing Coordinator to join a growing U.S.-based company in the property restoration industry. In this role, you will support customer communication throughout restoration projects while assisting with billing coordination, invoice tracking, and documentation. You will work closely with customers, project managers, the Project Coordinator, and the accounting team to ensure customers remain informed throughout the restoration process and that billing information, invoices, and supporting documentation are accurate and properly coordinated. Premier Choice Restorations provides restoration services, including fire, water, and storm damage restoration.

REQUIRED CORE COMPETENCIES

• Customer-Centric Communication: Communicates professionally, empathetically, and consistently with customers while providing clear updates and setting appropriate expectations throughout the restoration process.
• Attention to Detail: Ensures invoices, billing information, documentation, and project-related details are complete and accurate before submission.
• Organization & Follow-Through: Effectively manages customer follow-ups, project milestones, outstanding invoices, billing requirements, and multiple priorities.
• Problem Solving & Coordination: Proactively identifies customer concerns and billing-related issues and coordinates with the appropriate team members to support timely resolution.
• Accountability & Reliability: Demonstrates ownership, conscientiousness, and dependability while independently managing responsibilities in a remote work environment.

WHAT YOU WILL DO

Customer Relations

• Conduct regular check-ins with customers throughout their project.
• Provide customers with appropriate updates regarding project progress and next steps.
• Ensure customers understand what to expect during each phase of the restoration process.
• Proactively identify concerns and communicate them to the appropriate team member.
• Follow up after important project milestones to ensure customers are satisfied and informed.
• Maintain professional, empathetic, and consistent communication with customers.

Billing Support

• Assist with preparing and sending customer invoices.
• Track outstanding invoices and follow up as appropriate.
• Follow up with customers regarding outstanding invoices or required billing information.
• Review invoices for completeness and accuracy before submission.
• Coordinate with project managers and accounting regarding job costs, change orders, supplements, payments, and outstanding balances.
• Assist the Project Coordinator and accounting team with billing-related documentation.

WHAT WE LOOK FOR

• Education: Bachelor's degree in Business Administration, Accounting, Finance, Communications, Customer Service, or a related field is preferred.
• Experience: 2-3 years of experience in customer relations, customer service, billing coordination, accounts receivable, administrative support, or a related role is preferred.
• Language Proficiency: Strong verbal and written English communication skills.
• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Technical Skills: Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using accounting and invoicing systems to prepare, review, process, and track customer invoices.
• Familiarity with project management systems for monitoring project progress, updates, milestones, and related documentation.
• Familiarity with insurance and/or restoration claims software is preferred, particularly for supporting claims processes, billing, supplements, and restoration documentation.
• Ability to review billing information and documentation for completeness and accuracy.
• Experience following up on outstanding invoices and required billing information.
• Ability to coordinate billing-related details with project managers, project coordinators, and accounting teams.
• Ability to learn and adapt to client-specific systems and software.

WHAT WE OFFER

• Salary Range: PHP 40,000 - 42,500
• Industry: Property Restoration / Insurance Restoration
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM EST (USA)
• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Government-mandated benefits employer share
• Internet stipends upon regularization
• HMO Coverage upon regularization (with an option to enroll as early as Day 1)
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! DCX is an industry leading, offshore BPO company. We help ambitious US businesses grow and scale by equipping them with highly trained global talent, designed to help them overcome hiring challenges and add that much-needed layer of support for their team.