Hiring CSR - Pharma / Physical Therapy / Medical Tech / Rad Tech / Dietician / Psych

Sagility Philippines B.V. Branch Office; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service company in Quezon City is looking for customer service representatives. Your role will involve interacting with customers via calls and resolving their inquiries efficiently. Ideal candidates possess a Bachelor’s degree and 1-3 years of customer service experience, preferably in a clinical environment. Strong communication and problem-solving skills are essential. The company offers a supportive team environment.

Qualifications

• 1-3 years of customer service experience, preferably in a clinical environment.
• Empathetic, patient, proactive attitude, and team-oriented mindset.

Responsibilities

• Interact with customers via calls.
• Resolve customer inquiries and issues efficiently.
• Maintain a positive, empathetic attitude towards customers.

Skills

Strong communication

Problem-solving skills

Multitasking ability

Education

Bachelor’s degree

Job description

Responsibilities

• Interact with customers via calls
• Resolve customer inquiries and issues efficiently.
• Maintain a positive, empathetic attitude towards customers.
• Provide product information and support.
• Document customer interactions in the system.
• Collaborate with team members to improve service.
• Meet performance metrics and contribute to team goals.

Qualifications

• Educational Qualifications: Bachelor’s degree
• Experience Level: 1-3 years of customer service experience, preferably in a clinical environment.
• Skills and Competencies: Strong communication, problem-solving skills, and multitasking ability.
• Responsibilities and Duties: Assist customers via calls, resolve inquiries, and maintain service standards.
• Working Conditions: May require availability during weekends or holidays.
• Qualities and Traits: Empathetic, patience, proactive attitude, and team-oriented mindset.