HighLevel Automation & Integrations Specialist

Remote Raven; Philippines; Remote; PHP 728,000 - 1,036,000; Full time

Job summary

Remote Raven is seeking a skilled HighLevel Automation and Integrations Specialist to join our technical operations team. This role emphasizes translating business logic into buildable systems, creating clear technical specifications, and delivering maintainable automations across platforms with a delivery team in the Philippines.

You will work closely with the Director of Operations and a Philippines-based team to document processes and design architectures that support real business goals,

Qualifications

• Translate business processes into technical build plans.
• Identify data requirements, integrations, and edge cases.
• Plan testing, monitoring, and handoff beyond the ideal path.

Responsibilities

• Translate business goal into architecture and build plans.
• Map processes into triggers, actions, data requirements, and integrations.
• Document specifications so the delivery team can maintain what is built.
• Lead discovery questions before starting builds.
• Advise on simplest reliable solutions over complex tools.
• Coordinate testing, error handling, and handoff activities.

Skills

Systems thinker

Strong documenter

Clear communicator

Self-directed

English communication

Tools

HighLevel

Claude

ChatGPT

Google Sheets

Google Docs

Smartsheet

Asana

Slack

Canva

Job description

Our client, a women-owned and women-led marketing agency built on the HighLevel (GoHighLevel) platform, is seeking a skilled HighLevel Automation and Integrations Specialist to join its operations team. The agency manages a growing portfolio of client sub-accounts across real estate, mortgage, home services, moving companies, and other industries.

This is a technical operations role that goes well beyond executing predefined tasks. The right candidate can take a business process or desired outcome, ask the right discovery questions, identify the triggers, conditions, data requirements, integrations, dependencies, and edge cases, and translate all of that into a clear technical specification and build plan. From there, they build it — in HighLevel and across connected platforms — and document it clearly enough that the delivery team can maintain it.

You will work directly with the Director of Operations and a Philippines-based delivery team. Clear documentation is not optional here; it is a core deliverable.

Key Responsibilities

What This Role Requires Above All Else

The most important competency for this role is the ability to translate business logic into a buildable technical system. The right candidate does not need every workflow handed to them step by step. They start with the business goal, identify what is missing, and design the architecture that supports it.

• Asks the right discovery questions before beginning any build
• Maps business processes into triggers, conditions, branches, actions, waits, exit criteria, data requirements, and integrations
• Identifies missing information, dependencies, conflicting requirements, edge cases, and failure points before implementation begins
• Defines what data must exist, where it comes from, how it is stored, and how records are matched or deduplicated
• Creates a clear technical specification and build plan that another team member can understand, test, and maintain
• Recommends the simplest reliable solution rather than defaulting to the most complex tool
• Plans for testing, error handling, monitoring, and handoff, not only the expected path

Core Technical Skills

• Minimum 2 years of hands-on experience at the agency level, not only inside a single business account
• Workflows, triggers, pipelines, opportunities, custom fields, custom values, and tags
• Snapshots, sub-account management, user roles, and SaaS versus standard sub-account configurations
• Email builder, templates, and Handlebars or custom value logic, including known limitations and workarounds
• Forms, surveys, funnels and websites, calendars, and domain connection
• Experience with HighLevel AI features (AI Studio, Conversation AI) is a strong plus

APIs and Integrations

• Reads API documentation and builds integrations from it independently
• REST APIs, authentication (API keys, OAuth), webhooks (inbound and outbound), JSON payloads, pagination, and rate limits
• Designs integrations that prevent duplicate records, including storing external IDs in custom fields and upserting
• Advanced Zapier and Make (Integromat): multi-step scenarios, webhooks, filters, paths, and error handling
• Knows when no-code tools are sufficient and when a custom script or small service is the better choice

Scripting and Automation

• Data transformation: CSV and JSON processing, deduplication, mapping, and enrichment
• Experience with Google Sheets / Drive APIs and the Asana API
• Strong habits around credential security, version control (Git), and documented code

AI Tools and Model Context Protocol (MCP)

• Understands MCP: can set up and configure MCP servers and connectors, and ideally build simple ones
• Uses AI assistants (Claude, ChatGPT) and AI agents for real operations work such as bulk updates, audits, reporting, and data processing
• Verifies AI output rather than accepting it without review

Email and Deliverability Infrastructure

• DNS fundamentals: A, CNAME, TXT, and MX records, plus SPF, DKIM, and DMARC
• Experience with Mailgun or similar sending services, subdomain strategy, bounces, and suppression lists
• Familiarity with GoDaddy and Cloudflare DNS management
• A2P 10DLC registration and SMS compliance knowledge is a plus

Tools & Software (Used Daily)

• HighLevel — advanced (primary platform)
• Claude — proficient, including connectors, MCP, and agent-style work
• ChatGPT — proficient
• Google Sheets — advanced: formulas, lookups, data imports; Apps Script is a plus
• Google Docs — proficient, for specifications, SOPs, and documentation
• Smartsheet — proficient: sheets, automations, and reports
• Asana — proficient: projects, tasks, and ideally automation and API
• Slack — daily communication and integrations
• Canva — working knowledge for quick graphics and email or landing page assets

What Makes You a Great Fit

• Systems thinker: builds solutions once as reusable patterns across many client accounts, rather than one-off fixes
• Strong documenter: writes clear specifications, SOPs, diagrams, and handoff notes so the delivery team can run and maintain what has been built
• Practical: can ship a temporary workaround to keep a client launch on track while the full solution is being built
• Clear communicator: explains technical issues and trade-offs in plain language to non-technical teammates and clients
• Self-directed: works independently across time zones, manages a task queue in Asana, and surfaces blockers before they become delays

Required Qualifications

• Minimum 2 years of hands-on HighLevel experience at the agency level
• Demonstrated ability to translate business processes into technical build plans, not only execute tasks
• Strong written and verbal English communication skills
• Experience documenting integrations and automations clearly for team handoff
• Reliable high-speed internet connection and a professional, quiet home workspace
• Able to work full-time on US Mountain (Arizona) business hours, an overnight schedule in the Philippines that stays the same all year, because Arizona does not change its clocks

Preferred Qualifications (Nice to Have)

• Prior experience at a marketing agency or with real estate or mortgage clients
• HighLevel certification or white-label and SaaS mode experience
• Experience with Follow Up Boss, field-service software, or other industry CRM platforms
• Basic HTML and CSS for email templates and landing pages

What We Offer

• Up to $10/hour
• Full-time role

We hire for the long haul, so a steady track record of staying and growing always moves you up our list.