Helpdesk Support (Level 1)

FMSS Solutions; Philippines; Presencial; PHP 240.000 - 380.000; Jornada completa

Descripción de la vacante

FMSS Solutions in the Philippines seeks an entry-level IT Support Specialist to respond to queries from vessel and office users via phone, email, or chat. You will provide first-level troubleshooting, log incidents, and assist with onboarding and access controls to help maintain stable IT operations.

A Bachelor's in IT and at least 1 year of experience, plus strong communication and customer service, are required.

Formación

• Bachelor’s degree in IT or a related field.
• At least 1 year of experience in a technical support role.
• Strong communication and customer service skills.

Responsabilidades

• Respond to IT-related queries from vessel or office users via phone, email, or chat.
• Provide first-level troubleshooting for hardware, software, and network issues.
• Log incidents and elevate unresolved issues to Level 2 support.
• Track support tickets and ensure timely resolution or follow-up.
• Assist in onboarding new users and maintaining access controls.

Conocimientos

Communication

Customer service

Troubleshooting

Educación

Bachelor’s degree in IT or related field

Herramientas

Help desk / ticketing system

Descripción del empleo

RESPONSIBILITIES

Respond to IT-related queries from vessel or office users via phone, email, or chat.
Provide first-level troubleshooting for hardware, software, and network issues.
Log incidents and elevate unresolved issues to Level 2 support.
Track support tickets and ensure timely resolution or follow-up.
Assist in onboarding new users and maintaining access controls.

QUALIFICATIONS

Bachelor’s degree in IT or related field.
At least 1 year of experience in a technical support role.
Strong communication and customer service skills.