Helpdesk Support

Delsan Office System Corp.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology support company in Metro Manila is looking for a Technical Support Specialist. This role requires providing first-level technical support to end-users through phone, email, or a ticketing system. You will assist users with hardware and software issues, create service tickets, investigate incidents, and keep customers updated on their service requests. Ideal candidates will possess a Bachelor's degree and have at least 1 year of relevant experience, showcasing attention to detail and business awareness.

Qualifications

• 1+ years experience in providing technical support.
• Ability to resolve hardware/software issues effectively.
• Excellent communication skills for user assistance.

Responsibilities

• Provide first-level technical support via phone, email, or ticketing system.
• Assist users with hardware and software-related issues.
• Create service tickets for coordination with the technical department.
• Investigate and diagnose incidents, researching solutions.
• Provide status updates on service requests to customers.
• Escalate incidents and requests as needed.

Skills

Technical support

Problem-solving

Attention to detail

Business awareness

Education

Bachelor's/College Degree

Job description

Responsibilities

• Provides first-level technical support to end-users via phone, email, or ticketing system.
• Assist users in resolving hardware and software-related issues promptly.
• Create service tickets for proper coordination to technical department.
• Investigating and diagnosing incidents and researching solutions.
• Providing status on service request to customers.
• Escalating incidents and service requests to the next level of support.

Job Requirements

• Bachelor's/College Degree
• Minimum of 1 year experience
• Pay attention to details
• Have business awareness
• Consistency of tickets and email update