Helpdesk Support (Level 1)

First Maritime Shared Services, Inc.; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

First Maritime Shared Services, Inc. in the Philippines is seeking an IT Helpdesk Specialist to assist vessel and office users via phone, email, or chat. The role provides first-level troubleshooting for hardware, software, and network issues and requires clear communication with customers.

You will log incidents, escalate unresolved issues to Level 2, and track tickets to ensure timely resolution. You’ll also assist in onboarding new users and maintaining access controls, contributing to a

Qualifications

• Bachelor’s degree in IT or related field is required.
• At least 1 year of experience in a technical support role.
• Strong communication and customer service skills are essential.

Responsibilities

• Respond to IT-related queries from vessel or office users via phone, email, or chat.
• Provide first-level troubleshooting for hardware, software, and network issues.
• Log incidents and escalate unresolved issues to Level 2 support.
• Track support tickets and ensure timely resolution or follow-up.
• Assist in onboarding new users and maintaining access controls.

Skills

Communication skills

Education

Bachelor’s degree in IT or related field

Job description

RESPONSIBILITIES

• Respond to IT-related queries from vessel or office users via phone, email, or chat.
• Provide first-level troubleshooting for hardware, software, and network issues.
• Log incidents and escalate unresolved issues to Level 2 support.
• Track support tickets and ensure timely resolution or follow-up.
• Assist in onboarding new users and maintaining access controls.

QUALIFICATIONS

• Bachelor’s degree in IT or related field.
• At least 1 year of experience in a technical support role.
• Strong communication and customer service skills.