Helpdesk Support

Delsan Office Systems Corporation; Makati; On-site; PHP 201,000 - 290,000; Full time

Job summary

Delsan Office Systems Corporation in Makati is seeking an IT Helpdesk Support Advisor to provide first-level assistance to end-users via phone, email, or ticketing system. You will diagnose hardware and software issues and create service tickets for coordination with the technical department.

You will investigate incidents, provide status updates to customers, and escalate when needed to ensure prompt resolution and customer satisfaction.

Responsibilities

• Provides first-level technical support to end-users via phone, email, or ticketing system.
• Assist users in resolving hardware and software-related issues promptly.
• Create service tickets for proper coordination to technical department.
• Investigating and diagnosing incidents and researching solutions.
• Providing status on service request to customers.
• Escalating incidents and service requests to the next level of support.

Job description

• Provides first-level technical support to end-users via phone, email, or ticketing system.
• Assist users in resolving hardware and software-related issues promptly.
• Create service tickets for proper coordination to technical department.
• Investigating and diagnosing incidents and researching solutions.
• Providing status on service request to customers.
• Escalating incidents and service requests to the next level of support.