Service Desk - Tier1

Datamatics CMS PH; Pasig; On-site; PHP 201,000 - 290,000; Full time

Job summary

Datamatics CMS PH is seeking an IT Support Specialist in Pasig to assist end users via email and phone, document issues, and manage user access. The role involves some hardware troubleshooting, monitoring backups and alerts, and taking on additional duties as needed.

The ideal candidate has 2 years of related experience, strong communication skills, and a degree in IT or related field. Familiarity with 365, Windows 10, and ticketing systems is preferred.

Qualifications

• 2 years related experience.
• Degree in Information Technology or related technical discipline.
• Good communication skills both written and verbal.
• Knowledge of 365/Windows 10 environment.
• Knowledge of remote support software and ticket management system.
• Knowledge and interest in computer systems and latest technologies.
• The ability to learn new technologies quickly.
• Ability to communicate complex procedures to colleagues.
• Commercial and business awareness.
• High customer services skills and troubleshooting ability.

Responsibilities

• Interact with end users via email or phone.
• Understand and document issues and requirements.
• Create and update user security access.
• Assist with some hardware related issues.
• Monitor backups and alerts.
• Perform other duties as assigned.

Skills

Customer service

Communication

Technical support

Remote support

Ticket management

Hardware troubleshooting

Learning new technologies

IT knowledge

Technical communication

Commercial awareness

Troubleshooting

Education

Degree in Information Technology or related technical discipline

Tools

Office 365

Windows 10

Job description

• Interact with end users via email or phone
• Understand and document issues and requirements
• Create and update user security access.
• Assist with some hardware related issues.
• Monitor backups and alerts.
• Perform other duties as assigned.

Qualifications

• 2 Years related Experience
• Good communication skills both written and verbal
• Degree in Information Technology or related technical discipline
• Knowledge of 365\Windows 10 environment
• Knowledge of remote support software
• Knowledge of ticket management system
• Knowledge and interest in computer systems and the latest technologies
• The ability to learn new technologies quickly
• The ability to communicate complex procedures to other colleagues
• Commercial and business awareness
• High customer services skills and troubleshooting ability.