Frontline IT Support Specialist: End-User Tech Help
Delsan Office Systems Corporation
14 days+
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Job description
- Provides first-level technical support to end-users via phone, email, or ticketing system.
- Assist users in resolving hardware and software-related issues promptly.
- Create service tickets for proper coordination to technical department.
- Investigating and diagnosing incidents and researching solutions.
- Providing status on service request to customers.
- Escalating incidents and service requests to the next level of support.
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