Frontline IT Support Specialist: End-User Tech Help

Delsan Office Systems Corporation

Makati

On-site

PHP 201,000 - 290,000

Full time

14 days+
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Job description

  • Provides first-level technical support to end-users via phone, email, or ticketing system.
  • Assist users in resolving hardware and software-related issues promptly.
  • Create service tickets for proper coordination to technical department.
  • Investigating and diagnosing incidents and researching solutions.
  • Providing status on service request to customers.
  • Escalating incidents and service requests to the next level of support.
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