HELPDESK STAFF

SLA; Santa Clara; On-site; PHP 201,000 - 290,000; Full time

Job summary

SLA in the Philippines (Santa Clara, Bulacan) is seeking a Helpdesk/Technical Support professional to respond to user inquiries, troubleshoot hardware and software issues, and maintain IT documentation. The role includes assisting in setup of new equipment and providing user training on new systems and applications.

Applicants should have a Bachelor’s Degree in Information Technology or related field and prior helpdesk or technical support experience is preferred.

Qualifications

• Bachelor’s Degree in Information Technology or related field.
• Experience in a helpdesk or technical support role is preferred.

Responsibilities

• Respond to user inquiries and provide technical support.
• Troubleshoot hardware and software issues.
• Maintain and update IT documentation.
• Assist in the setup and configuration of new equipment.
• Provide training to users on new systems and applications.

Skills

Strong problem-solving skills

Excellent communication skills

Ability to work under pressure

Knowledge of IT systems and apps

Education

Bachelor’s Degree in Information Technology

Job description

Reports to: Senior Helpdesk Manager

Role Purpose: Provide technical support and assistance to users

Duties and Responsibilities

• Respond to user inquiries and provide technical support
• Troubleshoot hardware and software issues
• Maintain and update IT documentation
• Assist in the setup and configuration of new equipment
• Provide training to users on new systems and applications

Qualifications

• Bachelor’s Degree in Information Technology or related field
• Experience in a helpdesk or technical support role is preferred

Skills

• Strong problem-solving skills
• Excellent communication skills
• Ability to work under pressure
• Knowledge of IT systems and applications

Qualifications

Years of Experience : 1Qualification : Bachelor’s DegreeAdditional Requirements :

Bachelor’s Degree