Helpdesk Associate

VST ECS Phils Inc. (Former MSI-ECS Phils. Inc.); Minglanilla; On-site; PHP 223,000 - 335,000; Full time

Job summary

VST ECS Phils Inc. (Former MSI-ECS Phils. Inc.) is seeking a Helpdesk Associate to provide first-level technical support on hardware issues, guiding employees through problems and escalating when needed.

The role involves acting as liaison with IT, logging incidents, updating documentation, installing hardware and software for new hires, and training junior staff to ensure smooth operation of the MIS & IT group in Cebu. Fresh graduates are welcome.

Qualifications

• Must possess at least a Bachelor’s / College Degree, Computer Science / Information Technology / Computer Engineering, or equivalent.
• At least 1-2 years of working experience in the related field; fresh graduates are welcome to apply.
• Knowledge in asset management is a plus.

Responsibilities

• Serves as liaison between staff and the IT Departments to resolve issues.
• Provide feedback to employees on problems not immediately resolved.
• Administers helpdesk software by logging all problems and actions by MIS & IT personnel.
• Prepares daily logs and activity reports of MIS & IT Group.
• Updates documentation on calls and resolutions for future references.
• Requests IVR as needed.
• Assembles machines and installs software for newly hired employees’ issued units.
• Analyzes possible causes of hardware, software and network connection failures.
• Installs and upgrades hardware, software, and peripherals.
• Trains and supervises OJTS.

Skills

Troubleshooting

Incident logging

Documentation

Communication

Education

Bachelor's / College Degree in Computer Science / IT / Computer Engineering

Tools

Helpdesk software

Job description

About the role

The Helpdesk Associate/Service Desk Associate is responsible for the first-level technical support to employees concerning hardware failures.

Key responsibilities

• Serves as liaison between staff and the IT Departments to resolve issues

• Responsible for providing feedback to employees on problems not immediately resolved

• Administers helpdesk software by logging all problems and appropriate actions made by all MIS & IT personnel

• Prepares all daily logs activity reports of MIS & IT Group

• Responsible for updating documentation such as received calls and resolution type given to a customer for future references

• Responsible for requesting IVR

• Assembles machine and install software for newly hired employees issued unit

• Must be able to analyze possible cause of hardware, software and network connection failure and errors

• Responsible for installing and upgrading hardware, software, and peripherals

• Trains and supervise OJTS

Required Education, Skills, and Qualifications

• Must possess at least a Bachelor’s / College Degree, Computer Science / Information Technology / Computer Engineering, or equivalent

• At least 1-2 years of working experience in the related field but fresh graduates are welcome to apply.

• Knowledge in asset management is a plus.

• Must be willing to work at VST ECS Phils., - Talisay City, Cebu