IT Assocaite - Technical Support (Marilao)

Kitchen Beauty Marketing Corporation; Marilao; On-site; PHP 223,000 - 312,000; Full time

Job summary

Kitchen Beauty Marketing Corporation is seeking an IT Associate-Technical Support in Bulacan to provide first-level tech support and ensure smooth operation of PCs, peripherals, and network connectivity. The role includes installation, configuration, troubleshooting, and basic IT maintenance for staff across the company.

The ideal candidate has a IT-related degree and hands-on experience in helpdesk or desktop support, with strong communication and problem-solving skills to deliver reliable user

Qualifications

• Bachelor's degree in IT/CS/IS or related field.
• Experience in technical support or helpdesk.
• Knowledge of computer hardware, software, OS, and networking.
• Troubleshooting for computers, printers, internet, and networks.
• Strong communication and customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Provide first-level technical support to employees.
• Install, configure, and maintain IT hardware and software.
• Reduce downtime due to technical issues.
• Deploy and set up IT equipment.
• Document IT assets and support activities.
• Perform preventive maintenance on IT equipment.
• Escalate complex issues as needed.
• Ensure compliance with IT policies and security standards.
• Deliver good user support and customer service.

Skills

Technical support experience

Helpdesk experience

Desktop support

Networking basics

Communication skills

Problem-solving

Education

Bachelor's degree in IT/CS/IS or related field

Job description

About the role

The IT Associate-Technical Support is responsible for providing first-level technical assistance to employees and ensuring the proper operation of the company's computers, peripherals, software, network connectivity, and other IT equipment. The position handles the installation, configuration, troubleshooting, maintenance, and basic support of IT hardware and software while ensuring that user concerns are addressed promptly and effectively. The role also assists the IT team in maintaining reliable day-to-day IT operations.

Key responsibilities

• Timely and effective resolution of first-level technical support concerns

• Proper installation, configuration, and maintenance of IT hardware and software

• Reduce user downtime caused by technical issues

• Proper deployment and setup of IT equipment

• Accurate IT asset and technical support documentation

• Regular preventive maintenance of IT equipment

• Proper escalation and follow-up of complex technical issues

• Provide good user support and customer service

• Ensure compliance with IT policies, procedures, and security standards

Job Description:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field

• Experience in technical support, helpdesk, desktop support, or a similar IT role

• Knowledge of computer hardware, software, operating systems, and networking

• Troubleshooting skills for computers, printers, internet, and network connectivity

• Good communication and customer service skills

• Strong problem-solving and analytical skills

• Ability to work independently and as part of an IT team