IT Service Desk

NORTHERN LIGHTS TECHNOLOGY DEVELOPMENT PHILIPPINES; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

NORTHERN LIGHTS TECHNOLOGY DEVELOPMENT PHILIPPINES is seeking an IT Support Specialist to assist end-users with hardware and software issues, both remote and on-site at IT Park Lahug in Cebu City. You will diagnose problems, guide users through step-by-step solutions, and document all service desk interactions to ensure timely resolutions.

The role requires strong communication skills, familiarity with Windows and MacOS, and a basic understanding of networking.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field preferred, but not required.
• At least 2 yrs experience in a customer service or technical support role
• Strong communication skills, both written and verbal, with a customer-focused approach.
• Familiarity with Windows and MacOS operating systems.
• Basic understanding of networking concepts.
• Proficiency in Microsoft Office Suite and other common software applications.
• Ability to work independently and collaboratively in a fast-paced environment.
• Exceptional problem-solving skills and attention to detail.
• IT certifications (e.g., CompTIA A+, ITIL) are a plus.
• Willing to work on site at IT Park Lahug, Cebu
• Willing to work on night shift

Responsibilities

• Provide exceptional technical support to end-users, addressing hardware and software issues via phone, email, or in-person.
• Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
• Document, track, and monitor all service desk interactions to ensure timely resolution and maintain accurate records.
• Collaborate with the IT team to ...
• Assist with the setup and configuration of hardware, software, and peripheral devices.
• Perform routine system maintenance tasks, such as software updates and patches.
• Educate end-users on best practices and provide training when needed.
• Maintain and update knowledge base articles and support documentation.
• Participate in on-call rotations for after-hours support when required.

Skills

Communication skills

Windows & MacOS familiarity

Networking basics

MS Office Suite

Independent & collaborative

Problem-solving

Education

Bachelor's degree in IT/CS

Tools

Microsoft Office

Job description

Roles and Responsibilities:

• Provide exceptional technical support to end-users, addressing hardware and software issues via phone, email, or in-person.
• Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
• Document, track, and monitor all service desk interactions to ensure timely resolution and maintain accurate records.
• Collaborate with the IT team to ...
• Assist with the setup and configuration of hardware, software, and peripheral devices.
• Perform routine system maintenance tasks, such as software updates and patches.
• Educate end-users on best practices and provide training when needed.
• Maintain and update knowledge base articles and support documentation.
• Participate in on-call rotations for after-hours support when required.

Job Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred, but not required.
• At least 2 yrs experience in a customer service or technical support role
• Strong communication skills, both written and verbal, with a customer-focused approach.
• Familiarity with Windows and MacOS operating systems.
• Basic understanding of networking concepts.
• Proficiency in Microsoft Office Suite and other common software applications.
• Ability to work independently and collaboratively in a fast-paced environment.
• Exceptional problem-solving skills and attention to detail.
• IT certifications (e.g., CompTIA A+, ITIL) are a plus.
• Willing to work on site at IT Park Lahug, Cebu
• Willing to work on night shift