Help Desk Technician: IT & User Support

VG SUPPLY CHAIN, INC.; El Salvador; On-site; PHP 268,000 - 402,000; Full time

Job summary

VG SUPPLY CHAIN, INC. is seeking a motivated Technical Support professional to provide first-level IT support for hardware, software, and network issues.

Fresh graduates or candidates with up to 1 year of experience are welcome, with emphasis on quick problem resolution and clear communication. You will assist in configuring computers, printers, and other IT equipment, monitor LAN connectivity, document incidents in IRs, and support IT projects while being open to relocation to project sites as

Qualifications

• Bachelor of Science in Information Technology.
• Fresh grad or 1 year of experience.
• Computer and IT equipment troubleshooting basics.
• Basic knowledge in networking and security practices.

Responsibilities

• Provide first-level IT support to end-users for hardware, software, and network issues.
• Troubleshoot and resolve basic technical problems promptly and efficiently.
• Assist in setting up, configuring, and maintaining computers, printers, and other IT equipment.
• Perform software and OS updates and patch installations as needed.
• Monitor LAN connectivity and assist in basic network troubleshooting.
• Document incidents via Incident Reports (IR) and prepare regular IT activity reports.
• Support user accounts, passwords, and access controls in system administration.
• Provide IT orientation to new employees and assist in project deployments.
• Be open to relocating to different office locations or project sites as required.

Skills

First-level IT support

Troubleshooting

Network monitoring

System administration

Asset management

Documentation

Reporting

Training and guidance

Education

Bachelor of Science in Information Technology

Job description

VG SUPPLY CHAIN, INC. is seeking a motivated Technical Support professional to provide first-level IT support for hardware, software, and network issues.

Fresh graduates or candidates with up to 1 year of experience are welcome, with emphasis on quick problem resolution and clear communication. You will assist in configuring computers, printers, and other IT equipment, monitor LAN connectivity, document incidents in IRs, and support IT projects while being open to relocation to project sites as