Help Desk Analyst - Hybrid IT Support & Access Admin

CBRE Asia Pacific; Makati; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Government Mandated Benefits

Hybrid Work Setup

Paid Leaves (15 SL and 15 VL annually)

HMO with up to three free dependents (

Life Insurance

Annual Performance Bonus

Job summary

CBRE Asia Pacific is seeking a Help Desk Analyst to provide end-user support for designated software applications and handle basic hardware issues. The role involves creating user accounts, updating access, and reviewing server health to ensure operational stability.

The position requires a Bachelor’s degree or equivalent experience, with up to 3 years in related roles. A structured, collaborative environment with hybrid work setup and opportunities to contribute to CBRE BSOs global services.

Qualifications

• Bachelor's Degree preferred with up to 3 years of relevant experience.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook)

Responsibilities

• Provide end-user support for specific software applications. Assist with simple hardware issues.
• Create new users and update user security access.
• Review servers and users to ensure that the systems are operational.
• Inform management of any general operational problems.
• Assist with conducting system maintenance on the network.
• Ensure software literature is up to date.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors consistent with CBRE RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

Skills

MS Office

Organization skills

Problem solving

Analytical thinking

Education

Bachelor's Degree preferred

Job description

CBRE Asia Pacific is seeking a Help Desk Analyst to provide end-user support for designated software applications and handle basic hardware issues. The role involves creating user accounts, updating access, and reviewing server health to ensure operational stability.

The position requires a Bachelor’s degree or equivalent experience, with up to 3 years in related roles. A structured, collaborative environment with hybrid work setup and opportunities to contribute to CBRE BSOs global services.