HELOC Team Lead — Mortgage Operations

Extend Your Team; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Extend Your Team is seeking a Team Leader (HELOC) in the Philippines to oversee debt-related document processing and client coordination. You will supervise a team handling Liens, Deed of Trust, Vesting, and HELOC processing, ensuring accuracy and timely delivery.

You will engage with Legal, Compliance, and external title parties, drive SLA adherence, and coach staff to improve performance. Strong written English and leadership are essential.

Qualifications

• 5+ years of experience handling US loan or mortgage tasks, with leadership experience.
• Deep, hands-on expertise in Liens, Deed of Trust, Vesting, and HELOC Refi processing.
• Experience coaching or managing a team in document processing or loan operations.
• Comfort owning SLAs, quality metrics, and escalation paths for a team.
• Strong stakeholder management with Legal, Compliance, and external parties.

Responsibilities

• Reviewing security documents for completeness and recording requirements
• Filing security documents with government entities
• Verifying client-provided documents during account creation
• Assisting in preparation and filing of account closing documents
• Assisting other departments with document requests and record-keeping

Skills

Team leadership

US loan/mortgage knowledge

Liens/Deed of Trust/HELOC

SLA/metrics ownership

Stakeholder management

Written English

Education

Bachelor's Degree in Financial Services

Tools

Google Drive

Email

Job description

Extend Your Team is seeking a Team Leader (HELOC) in the Philippines to oversee debt-related document processing and client coordination. You will supervise a team handling Liens, Deed of Trust, Vesting, and HELOC processing, ensuring accuracy and timely delivery.

You will engage with Legal, Compliance, and external title parties, drive SLA adherence, and coach staff to improve performance. Strong written English and leadership are essential.