Customer Service Team Lead – Mortgage Operations

WNS Global Services, Inc.; Quezon City; On-site; PHP 446,000 - 759,000; Full time

Job summary

WNS Global Services, Inc. in Philippines is seeking an Assistant Manager to lead and motivate a team of professionals in a supervisory capacity.

The role focuses on productivity, teamwork, and quality, with emphasis on retaining staff and maintaining service levels. The position requires 4–5 years of experience in customer service and escalation management within US Mortgages/Banking Financial Services, and a strong command of English for verbal and written communication.

Qualifications

• At least College Level or equivalent.
• 4-5 years’ experience in customer service, team and escalation management in US Mortgages/Banking Financial Services preferred.
• Excellent verbal and written communication (in English).
• Ability to supervise others with emphases on productivity, teamwork and quality.
• Good organizational abilities and time management skills.
• Strong customer service and training skills, including a professional telephone manner.
• Build strong and collaborative relationships with direct reports and management.
• Amenable to work onsite in Eastwood, Libis - Quezon City.
• Amenable to work on Graveyard shift schedule.

Skills

Customer service

Team and escalation management

English communication

Supervision

Time management

Training skills

Education

College level or equivalent

Job description

WNS Global Services, Inc. in Philippines is seeking an Assistant Manager to lead and motivate a team of professionals in a supervisory capacity.

The role focuses on productivity, teamwork, and quality, with emphasis on retaining staff and maintaining service levels. The position requires 4–5 years of experience in customer service and escalation management within US Mortgages/Banking Financial Services, and a strong command of English for verbal and written communication.